Cheung Ki Fung
Assistant Store Manager
Yuen Long
Summary
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Lagardere Travel Retail Hong Kong Limited
02.2022 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Shop Supervisor
Lagardere Travel Retail Hong Kong Limited
11.2019 - 01.2022
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Shop Supervisor
Nobletime LTD.
10.2015 - 10.2019
- Checked incoming orders and organized new stock.
- Trained team members in successful strategies to meet operational and sales targets.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Liaise with suppliers to ensure adequate supply and arrange new products.
- Keep close contact with VIP customers
Shop Leader
Nobletime LTD.
01.2012 - 10.2015
- Built strong relationships with customers through positive attitude and attentive response.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Independently handle customer complaints
- Drive new colleagues to maintain a good working atmosphere and attitude
Sales
Nobletime LTD.
10.2005 - 12.2012
- Engaged with customers to effectively build rapport and lasting relationships.
- Processed product returns and assisted customers with other selections.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintain good performance
- Learn to capture customer psychology to sell more products
Education
High School Diploma -
QESOSASS
Skills
Sales and marketing
Stock management
Store organization
Customer service
Store operations
Team management
Department oversight
Staff supervision
Staff management
Staff scheduling
Sales expertise
Operations oversight
Business planning
Sales processes
Customer Service
Complaint resolution
MS Office
Fast learner
Pay attention to details
Positive & Energy
Language(EnglishMandarin
Responsible
Timeline
Assistant Store Manager
Lagardere Travel Retail Hong Kong Limited
02.2022 - Current
Shop Supervisor
Lagardere Travel Retail Hong Kong Limited
11.2019 - 01.2022
Shop Supervisor
Nobletime LTD.
10.2015 - 10.2019
Shop Leader
Nobletime LTD.
01.2012 - 10.2015
Sales
Nobletime LTD.
10.2005 - 12.2012
High School Diploma -
QESOSASS