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Passionate about the banking industry and eager to learn from experience. I am also with a proven track in managing client relationships and delivering exceptional customer service. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

A multidisciplinary professional with more than 5 years extensive experience across the Australian work sector. Possessing an array of relevant skills, I offer expertise across several areas including effective stakeholder engagement and communication, as well handling an array of transactional services, all while maintaining a friendly and positive attitude. I am incredibly dedicated to customer support, and I always intend to deliver with the utmost professionalism and courtesy.

Experienced Customer Service Representative with a strong foundation in effective communication, both written and verbal. Actively listens to customer needs and utilizes analytical problem-solving skills to provide optimal solutions. Committed to enhancing customer experiences by consistently employing service-oriented behaviors and understanding their desires. Skilled in delivering customized solutions that foster loyalty and build long-lasting relationships.

Accomplished professional with extensive expertise in retail banking, specialising in client relationship building. Demonstrates a strong understanding of regulatory compliance, coupled with proficiency in transaction processing and credit scoring. Adept at handling branch and office operations, administration while ensuring customer service excellence through effective communication and empathetic listening. Skilled in prioritising tasks to achieve timely outcomes and embracing change in fast-paced environments. Committed to using skills to drive positive client outcomes and enhance operational efficiency.
Dedicated employee with 24 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges.

Cheuk Yiu Mak

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Personal Banking Executive

Phone Banking Officer

Education

Bachelor of Arts - Hospitality Management

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Personal Banking Executive

Phone Banking Officer

Bachelor of Arts - Hospitality Management

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