CM
CHEUKHONG TANG
2/F 150 SHUI TSAN TIN TSUEN KAM SHEUNG ROAD
Summary
Experienced Customer Service Supervisor bringing three years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Customer Service Supervisor
Jardine Aviation Services
10.2021 - Current
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Customer Service Team Leader
Jardine Aviation Services
05.2017 - 10.2021
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Team Leader
SATS HK Limited
07.2014 - 05.2017
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Excellent communication skills, both verbal and written.
Customer Service Officer
SATS HK Limited
10.2012 - 06.2014
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Higher Diploma - Electronic & Communication Engineering
Hong Kong Institute of Vocational Education
Shatin, Hong Kong 04.2001 -
High School Diploma -
Immaculate Heart of Mary Colleague
Shatin, Hong Kong 04.2001 -
Skills
Problem-Solving
Team Building and Leadership
Report Writing
Proficient in CM and ARDWeb
Problem-Solving
Software
ARDWeb
Microsoft Excel
Timeline
Customer Service Supervisor
Jardine Aviation Services
10.2021 - Current
Customer Service Team Leader
Jardine Aviation Services
05.2017 - 10.2021
Customer Service Team Leader
SATS HK Limited
07.2014 - 05.2017
Customer Service Officer
SATS HK Limited
10.2012 - 06.2014
Higher Diploma - Electronic & Communication Engineering
Hong Kong Institute of Vocational Education
04.2001 -
High School Diploma -
Immaculate Heart of Mary Colleague
04.2001 -