Cheuk Him Tsang
Supply Chain Management
Flat H, 36/F, Block 2, East Point City, Tseung Kwan O, New Territories
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Customer Services Supervisor
Geodis Hong Kong Ltd
6 2021 - 06.2024
- Handle air charter project and global high-tech key account customers bookings (LATMA and EMEA Lanes)
- Hold regular meetings with customer to review market situation
- Assist team leader to supervise the CS team and provide on-job training for new joined colleagues (2-3)
Assistant Customer Services Supervisor
Apex Logistics International Ltd
07.2020 - 06.2021
- Handle bookings and prepare reports to key account customers (US & EU Lanes)
- Supervise junior colleagues (2-3)
Senior Customer Services Executive
Apex Logistics International Ltd
04.2018 - 07.2020
- Handle bookings of Key account customers (Hi-tech)
- Assist supervisors and managers to carry out ad-hoc duties
Customer Services Executive
Apex Logistics International Ltd
09.2016 - 03.2018
- Handle airfreight export booking documents -
- Update shipment tracking and report to customers
Air Logistics Customer Care Supervisor
Kuehne + Nagel
Hong Kong
06.2024 - Current
- Lead E-Commerce customer services team ( 2 FTE)
- Assist in business development
- Hold online business review with customer
- Spearheaded continuous improvement initiatives aimed at enhancing overall customer experience.
Senior Cargo Services Officer
Cathay Pacific Services Ltd
05.2016 - 09.2016
- Provide Training to new-joined colleagues
- Assist manager to carry out ad-hoc duties
Cargo Services Officer
Cathay Pacific Services Ltd
08.2014 - 05.2016
- Provide Outbound Flight document handling for Customer Airlines
- Coordinate with airlines and warehouse to ensure on-time cargo build up
Education
Master of Science - Global Supply Chain Management
Hong Kong Polytechnic University
09.2023 - 08.2025
Hang Seng University
09.2010 - 04.2014
Language And Skills
Cantonese: Native
English & Mandarin: Fluent
Dangerous Goods Handling ( DGR)
Driving License (Type 1, 2)
Microsoft Office (Word, Excel, Powerpoint)
English,Chinese Typing
Personal Information
- Date of Birth: 02/25/91
- Gender: Male
- Nationality: China
Timeline
Air Logistics Customer Care Supervisor
Kuehne + Nagel
06.2024 - Current
Master of Science - Global Supply Chain Management
Hong Kong Polytechnic University
09.2023 - 08.2025
Assistant Customer Services Supervisor
Apex Logistics International Ltd
07.2020 - 06.2021
Senior Customer Services Executive
Apex Logistics International Ltd
04.2018 - 07.2020
Customer Services Executive
Apex Logistics International Ltd
09.2016 - 03.2018
Senior Cargo Services Officer
Cathay Pacific Services Ltd
05.2016 - 09.2016
Cargo Services Officer
Cathay Pacific Services Ltd
08.2014 - 05.2016
Hang Seng University
09.2010 - 04.2014
Assistant Customer Services Supervisor
Geodis Hong Kong Ltd
6 2021 - 06.2024
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