Summary
Overview
Work History
Education
Language And Skills
Personal Information
Timeline
Generic

Cheuk Him Tsang

Supply Chain Management
Flat H, 36/F, Block 2, East Point City, Tseung Kwan O, New Territories

Summary

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

11
11
years of professional experience
6
6
years of post-secondary education

Work History

Assistant Customer Services Supervisor

Geodis Hong Kong Ltd
6 2021 - 06.2024
  • Handle air charter project and global high-tech key account customers bookings (LATMA and EMEA Lanes)
  • Hold regular meetings with customer to review market situation
  • Assist team leader to supervise the CS team and provide on-job training for new joined colleagues (2-3)

Assistant Customer Services Supervisor

Apex Logistics International Ltd
07.2020 - 06.2021
  • Handle bookings and prepare reports to key account customers (US & EU Lanes)
  • Supervise junior colleagues (2-3)

Senior Customer Services Executive

Apex Logistics International Ltd
04.2018 - 07.2020
  • Handle bookings of Key account customers (Hi-tech)
  • Assist supervisors and managers to carry out ad-hoc duties

Customer Services Executive

Apex Logistics International Ltd
09.2016 - 03.2018
  • Handle airfreight export booking documents -
  • Update shipment tracking and report to customers

Air Logistics Customer Care Supervisor

Kuehne + Nagel
Hong Kong
06.2024 - Current
  • Lead E-Commerce customer services team ( 2 FTE)
  • Assist in business development
  • Hold online business review with customer
  • Spearheaded continuous improvement initiatives aimed at enhancing overall customer experience.

Senior Cargo Services Officer

Cathay Pacific Services Ltd
05.2016 - 09.2016
  • Provide Training to new-joined colleagues
  • Assist manager to carry out ad-hoc duties

Cargo Services Officer

Cathay Pacific Services Ltd
08.2014 - 05.2016
  • Provide Outbound Flight document handling for Customer Airlines
  • Coordinate with airlines and warehouse to ensure on-time cargo build up


Education

Master of Science - Global Supply Chain Management

Hong Kong Polytechnic University
09.2023 - 08.2025

Hang Seng University
09.2010 - 04.2014

Language And Skills

Cantonese: Native

English & Mandarin: Fluent

Dangerous Goods Handling ( DGR)

Driving License (Type 1, 2)

Microsoft Office (Word, Excel, Powerpoint)

English,Chinese Typing 

Personal Information

  • Date of Birth: 02/25/91
  • Gender: Male
  • Nationality: China

Timeline

Air Logistics Customer Care Supervisor

Kuehne + Nagel
06.2024 - Current

Master of Science - Global Supply Chain Management

Hong Kong Polytechnic University
09.2023 - 08.2025

Assistant Customer Services Supervisor

Apex Logistics International Ltd
07.2020 - 06.2021

Senior Customer Services Executive

Apex Logistics International Ltd
04.2018 - 07.2020

Customer Services Executive

Apex Logistics International Ltd
09.2016 - 03.2018

Senior Cargo Services Officer

Cathay Pacific Services Ltd
05.2016 - 09.2016

Cargo Services Officer

Cathay Pacific Services Ltd
08.2014 - 05.2016

Hang Seng University
09.2010 - 04.2014

Assistant Customer Services Supervisor

Geodis Hong Kong Ltd
6 2021 - 06.2024
Cheuk Him TsangSupply Chain Management