Cheuk Fai Chan, Ivan
Summary
Data-driven professional with extensive experience in building strong relationships with customers across both digital and traditional environments. Experienced in sales and marketing within the retail sector, skilled in crafting and executing strategies that enhance business performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
E-Commerce Coordinator
Uniquan Inc.
Toronto
01.2024 - 11.2024
- Developed and implemented the overall e-commerce strategy in line with the company's objectives.
- Conducted market research and competitor analysis to identify trends and opportunities.
- Utilized analytics tools to track performance metrics and generate reports for management.
Sales and Customer Service
New Art Blinds
Toronto
05.2023 - 01.2024
- Assisted customers in resolving problems and addressing concerns, ensuring a positive, seamless shopping experience.
- Screened and direct phone calls, distribute messages, and complete follow-up.
- Assisted with billings and collections, set up new client accounts, and supporting documentation.
Quality Assurance Coordinator
Canada Goose
Toronto
08.2022 - 02.2023
- Analyzed and reported on product failure trends, providing actionable insights to improve production processes, and reduce defect rates.
- Created comprehensive reports from daily collected data, and timely exchanged results with all stakeholders.
- Continuous cross-departmental support to manufacturing, product development, sales, and marketing departments.
Fashion Sales
Banana Republic
Toronto
05.2022 - 08.2022
- Assisted customers in addressing concerns, and ensured a positive, seamless shopping experience.
- Provided customer support when dealing with consumer-facing assistance.
- Demonstrated product knowledge and provided professional styling recommendations.
Education
BBA (Hons) - Fashion Retailing
The Hong Kong Polytechnic University
09-2021
Associate Degree - Business (Marketing)
Hong Kong Community College
09-2019
Skills
- Temu
- Shopify
- Amazon
- Google Analytics
- SEO management
- Microsoft Office
Accomplishments
- Ranked #1 in Amazon Hot New Releases
- Ranked #20 and #23 in Amazon Best Seller Rank
Certification
- Google Data Analytics Professional Certificate
- HackerRank Python (Basic) Certificate
- HackerRank SQL (Intermediate) Certificate
Timeline
E-Commerce Coordinator
Uniquan Inc.
01.2024 - 11.2024
Sales and Customer Service
New Art Blinds
05.2023 - 01.2024
Quality Assurance Coordinator
Canada Goose
08.2022 - 02.2023
Fashion Sales
Banana Republic
05.2022 - 08.2022
BBA (Hons) - Fashion Retailing
The Hong Kong Polytechnic University
Associate Degree - Business (Marketing)
Hong Kong Community College
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