Cherry Chow Yee Nin
GEN AI | Digital Transformation |
Summary
Experienced professional driving digital innovation strategies and leading transformation projects in the insurance industry. Identifying growth opportunities and developing solutions that align with business objectives, including customized operations support, compensation management, and regulatory compliance. Skilled in monitoring and analyzing customer feedback, driving change management, and optimizing the customer experience. Demonstrated success in synthesizing data from multiple sources to provide actionable recommendations. Collaborates effectively with cross-functional teams and implements best practices to support the vision of an exceptional customer experience.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Manager, Digital Platforms, Marketing & Digital
FWD Life Insurance Company (Bermuda) Limited
08.2019 - Current
- Identified opportunities for digital platform innovation with the relevant processes, tools, and metrics to support business objectives and new growth opportunities.
- Innovated and developed ideas for evolving digital innovation and technological changes as well as regulatory requirements to ensure all innovative programs, tools, and metrics are relevant and applicable.
- Served as the subject matter expert in digital/business process transformation projects, including designing and providing customized operations support, managing execution of compensation, and ensuring regulatory and in-house operations compliance.
- Managed hands-on and end-to-end responsibility from ideation to project delivery, ensuring deliverables were on time, on budget, and aligned to agreed requirements.
- Conducted gap analysis and consolidated requirements to identify improvement opportunities and develop solutions, including prototyping digital solutions like sales illustration tools and digital assistants.
- Drove change management success through internal activation of promotion, training, KPI monitoring to maximize adoption and satisfaction of users.
- Provided communications of requirements, program actions, updates to project members, and stakeholders.
Assistant Manager, SME and Life Operation Project
HSBC Insurance (Asia) Limited
02.2018 - 08.2019
- Plan and allocate offshore UAT team resources to handle projects and meet the required delivery timelines as required by business.
- Assist in planning, organizing and testing of any agreed business processes and system changes.
- Work closely with Project Workgroup to understand the business needs and ensure the operational procedure are compliant.
- Provide advice to users for system changes and relevant procedure changes and manage their expectations on projects under available resources.
- Liaise between business and IT to ensure requirements and ultimate system solutions can meet the needs of the business.
Senior Business Analyst, Actuarial
HSBC Life (International) Limited
08.2015 - 02.2018
- Be responsible for gathering of business requirements, assisting in preparing user requirements and functional specifications.
- Coordinate test scripts and test cases, and to contribute to the User Acceptance Test reports.
- Chair Project Workgroup Meeting and Project Steering Committee.
- Lead the local implementation for compliance of HSBC Data Management FIM to support future compliance with BCBS requirements. E.g, data dictionary, golden source, reference data standard…etc.
- Ensure data quality issues are properly identified, recorded, monitored, and remediated and conduct data lineage activities.
Business Analyst
Prudential Hong Kong Limited
07.2014 - 08.2015
- Communicate and collaborate with external and internal customers to analyze information needs, functional requirements and feasibility study.
- Identify opportunities and suggest solutions to improve data quality and business processes with appropriate technologies.
- Prepare business requirement and coordinate User Acceptance Test.
Assistant Officer (Business Analyst)
AXA China Region Insurance Company Limited
11.2012 - 07.2014
- Liaise between department users and IT application teams on enhancement or product launch projects.
- Prepare business user requirements, test plans and other testing related documents.
- Conduct User Acceptance Tests and design test cases on each project.
- Provide production supports to users on daily enquiry and normal system logics.
- Provide trainings to users after project launch.
Student Trainee (Quality Assurance and Testing Team)
The Hongkong and Shanghai Banking Corporation Limited
07.2008 - 07.2009
- Participate in User Acceptance Tests for some of the large-scaled projects including CMB Mobile Testing and Global Links Testing.
- Design, update and maintain departmental website.
- Publish monthly departmental report.
Education
BSc (Hons) - Internet and Multimedia Technologies
The Hong Kong Polytechnic University
09.2006 - 06.2010
Exchange Programme - undefined
Jönköping University
08.2007 - 01.2008
Certification
TDI Academy - Associate Digital Insurer, 2022
Expected Salary
HKD 65,000 to 68,000, per month, True
Personal Information
Notice Period: 2 months
Timeline
Manager, Digital Platforms, Marketing & Digital
FWD Life Insurance Company (Bermuda) Limited
08.2019 - Current
Assistant Manager, SME and Life Operation Project
HSBC Insurance (Asia) Limited
02.2018 - 08.2019
Senior Business Analyst, Actuarial
HSBC Life (International) Limited
08.2015 - 02.2018
Business Analyst
Prudential Hong Kong Limited
07.2014 - 08.2015
Assistant Officer (Business Analyst)
AXA China Region Insurance Company Limited
11.2012 - 07.2014
Student Trainee (Quality Assurance and Testing Team)
The Hongkong and Shanghai Banking Corporation Limited
07.2008 - 07.2009
Exchange Programme - undefined
Jönköping University
08.2007 - 01.2008
BSc (Hons) - Internet and Multimedia Technologies
The Hong Kong Polytechnic University
09.2006 - 06.2010
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