Cherelane R. Move
Mandaue City
Summary
Results-driven Collections and Deductions Team Lead with 9 years of experience in end-to-end Accounts Receivable (AR) processes, including billing, collections, deductions, dispute resolution, and cash application. Proven ability to optimize collection strategies, reduce past-due balances, and enhance overall cash flow. Successfully led multiple project migrations, ensuring seamless process transitions and knowledge transfer—including an international migration in Sweden. Adept at stakeholder management, data analysis, and process standardization to drive operational efficiency and compliance. Strong leadership skills in managing and mentoring high-performing teams to achieve business objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Lead - Collections & Deductions Management
Dover Business Services
10.2022 - Current
- Supervise and manage a team of around 20 collections and deductions specialists.
- Oversee the end-to-end AR process, including collections, dispute resolution, and deduction analysis.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities
- Lead strategic collection initiatives, reducing past-due balances and improving cash application accuracy.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Handle escalations and complex negotiations with customers to secure payment commitments.
- Generate and analyze reports on collections performance, outstanding receivables, and deduction trends.
- Investigate and validate deductions taken by customers (pricing discrepancies, shortages, damages, returns, etc.)
- Work with internal teams (sales, finance, customer service and operations) to resolve disputes efficiently
- Ensure invoices are sent to customers on time and billed accurately to prevent disputes and payment delays
- Ensure timely uploading of invoices to customer portals, adhering to specific client requirements to avoid payment delays.
- Identify and resolve invoice discrepancies to reduce deductions and enhance customer payment compliance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Perform month-end closing activities and ensuring accurate financial reporting
- Successfully handled more than 10 project transitions, ensuring smooth knowledge transfer and implementation.
- Develop and maintain work instructions and process documentation, ensuring standardization and compliance.
Senior Analyst - Collections & Deductions Management
Dover Business Services
06.2021 - 10.2022
- Managed day-to-day collections activities while handling reporting and documentation
- Ensured work instructions were up-to-date and strictly followed to maintain process accuracy
- Acted as a backup for the Team Lead, providing support in decision-making and team coordination
- Conduct regular touch point calls with the Credit Manager to provide account updates
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
Analyst - Collections & Deductions Management
Dover Business Services
02.2019 - 06.2021
- Perform customer account verification, research, issue resolution and collection activities such as email and outbound call
- Processing and monitoring customer credit exposure (including coordination with Operating Company to appropriately manage customer relationships)
- Monitoring for overdue accounts, potential collection problems, maintenance and release of credit holds
- Preparation, maintenance, updating, submission, and presentation of collection reports and aging of receivables
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Junior Analyst, Accounts Receivable - Cash Application
Mercedes-Benz Group Services Phils., Inc.
09.2016 - 02.2019
- Process and apply customer payments accurately and timely to corresponding accounts
- Reconcile payments, resolve discrepancies, and ensure correct allocation of funds
- Investigate and resolve unapplied or misapplied payments in coordination with internal teams
- Collaborate with collections and accounts receivable teams to ensure up-to-date customer accounts
Education
Master of Business Administration -
Philippine Christian University
1648 Taft Ave, Malate, Manila, 1004 Metro Manila, 03.2025
Bachelor of Science - Business Administration Major in Management Accounting
University of Cebu-Main Campus
Cebu City03-2012
Skills
- Comprehensive Accounts Receivable Management
- Collection Strategy Development
- Reducing Delinquency
- Negotiation Skills
- Payment Negotiation Expertise
- ERP System Proficiency (SAP, Oracle, Syteline, Microsoft Dynamics 365)
- Collections Management Software (High Radius)
- Operational Process Enhancement
- Team Leadership & Mentorship
- Team-Based Collaboration
- Data Analysis and Reporting
- Performance Monitoring & Coaching
- Process Standardization & Alignment
Certification
- Lean Six Sigma Green Belt Certified
Dover Business Services, 01/01/24
- Certified Global Business Services
The Hackett Group, 01/01/23
REFERENCE
Ariene Mae de los Reyes
Lob AI, Supervisor – Billing Operations
+63995-951-7964
ariene.mae0208@yahoo.com
Hazel Monte
Dover Business Services, Team Lead – Cash Application
+63945-356-2137
hazelmonte1018@gmail.com
Timeline
Team Lead - Collections & Deductions Management
Dover Business Services
10.2022 - Current
Senior Analyst - Collections & Deductions Management
Dover Business Services
06.2021 - 10.2022
Analyst - Collections & Deductions Management
Dover Business Services
02.2019 - 06.2021
Junior Analyst, Accounts Receivable - Cash Application
Mercedes-Benz Group Services Phils., Inc.
09.2016 - 02.2019
Master of Business Administration -
Philippine Christian University
Bachelor of Science - Business Administration Major in Management Accounting
University of Cebu-Main Campus
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