Cheng Hiu Yine Sherry
Corporate Speech Trainer/Emcee/Tutor
Tsing Yi,Hong Kong
Summary
Accomplished Program Trainer at Sherry Productions, adept in cross-cultural communication and program management, significantly enhancing training effectiveness and employee productivity. Leveraged creative problem-solving to revamp onboarding processes, achieving all parties satisfaction. Excelled in fostering teamwork and collaboration, driving targeted profit initiatives.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work History
Program Trainer
Sherry Productions
06.2015 - Current
- Partnered with clients' management team to identify skill gaps within organization, developing targeted training initiatives to address these needs.
- Streamlined onboarding process for new programs, products, reducing time-to-productivity through targeted training sessions.
- Consistently received positive feedback from trainees and supervisors regarding quality of instruction and content knowledge.
- Mentored junior trainers in effective teaching methodologies and best practices, fostering supportive team environment.
Emcee/Program Host
Sherry Productions
08.2004 - Current
- Enhanced audience engagement by incorporating interactive elements and captivating content into program hosting.
- Conducted thorough research on relevant topics to ensure accurate and informative content delivery during programs.
- Developed strong relationships with guests, ensuring they felt comfortable and well-prepared for their appearances on program.
- Facilitated communication between production staff and guests, ensuring seamless coordination of show logistics.
- Improved show structure by analysing audience feedback data from surveys or focus groups identifying areas for improvement.
Restaurant Operation Director(owner)
Chi Mori Limited
07.2021 - 04.2023
- Implemented high-quality food safety protocols to ensure health and well-being of patrons and maintain compliance with regulations.
- Maximized dining experience by designing the atmosphere through thoughtful interior design choices and menu selections.
- Managed financial aspects of business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
Brand Development Manager
Isabelle Limited
10.2012 - 09.2014
- Oversaw partnerships with external agencies, ensuring consistent messaging across all channels and platforms.
- Improved overall brand reputation by addressing customer feedback proactively and implementing necessary changes.
- Launched new products into market with well-executed go-to-market strategies, driving rapid adoption and revenue growth.
- Collaborated with sales teams to develop customized marketing materials that drove higher conversion rates for key accounts.
Event Officer (F&B)
K11 Concepts Limited (New World Development)
02.2010 - 03.2012
- Build and maintain strong partnership with the Mall's tenants, especially the food and beverage industry.
- Facilitated clear communication between all parties involved in planning process through regular meetings and progress updates.
- Fostered strong relationships with key stakeholders, ensuring ongoing support and collaboration for future events.
- Developed creative themes for events and created related activities to engage attendees.
Education
Bachelor of Arts - Communication And Media Management
University Of South Australia
Adelaide 04.2007 - 05.2010
Associate of Arts - Hospitality Management
City University Of Hong Kong
Kowloon, Hong Kong 09.2003 - 05.2006
Skills
Cross-cultural communication
Public Speaking
Course Development
Interpersonal Communication
Creative Problem-Solving
Program Management
Teamwork and Collaboration
Effective Communication
Relationship Building
Languages
Chinese (Cantonese), English, Chinese (Mandarin)
Native language
Chiu Chow
Intermediate
B1
Interests
Cooking
Sight-seeing
Eating
Singing
Hiking
Timeline
Restaurant Operation Director(owner)
Chi Mori Limited
07.2021 - 04.2023
Program Trainer
Sherry Productions
06.2015 - Current
Brand Development Manager
Isabelle Limited
10.2012 - 09.2014
Event Officer (F&B)
K11 Concepts Limited (New World Development)
02.2010 - 03.2012
Bachelor of Arts - Communication And Media Management
University Of South Australia
04.2007 - 05.2010
Emcee/Program Host
Sherry Productions
08.2004 - Current
Associate of Arts - Hospitality Management
City University Of Hong Kong
09.2003 - 05.2006
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