Cheng Wing Man Claire
Hong Kong,HCW
Summary
I am CHENG Wing Man. You can call me Claire. A energetic university student who is studying Supply Chain Management year 3 from The Hang Seng University of Hong Kong. With 3-year part-time job experience customer service representative (good at communication).
Willing to learn new things. Good PC knowledge in MS Excel, MS Word and MS Power Point Good command of spoken and written English, Cantonese and Putonghua.
Details +852 53747164 or s215119@hsu.edu.hk
Skills Ability to Multitask
Employment History Customer Service Representative , Jardine Matheson & Co., Tai Po
MAY 2019 - PRESENT
Provide best experience to customers in Pizza Hut. Handling orders with phone calls or online website. Solving customer's problems by using my ability. Helping customers understand the ingredients of products and answering questions.
Fast Learner Ability to work in a Team, Computer Skills, Strong Communication Skills
Overview
3
3
years of professional experience
6
6
year of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Pizza Hut
Hong Kong Tai Po
05.2019 - Current
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained staff on operating procedures and company services.
Education
Bachelor Degree -
Kong Hang Seng University
08.2021 - Current
Associate Degree - HKU
HKUSPACE
9 2019 - 5 2021
Skills
Administrative support
undefinedCertification
IELTS 6.5 (overall)
Timeline
Bachelor Degree -
Kong Hang Seng University
08.2021 - Current
IELTS 6.5 (overall)
10-2020
Customer Service Representative
Pizza Hut
05.2019 - Current
Associate Degree - HKU
HKUSPACE
9 2019 - 5 2021
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