CHENG SHUI WAH
Kathy
Summary
Experienced with branch operations and customer service excellence. Utilizes strong problem-solving abilities to enhance client satisfaction and streamline processes.
Overview
33
33
years of professional experience
Work History
Branch Service Officer
China CITIC Bank International Limited
05.2011 - 05.2023
- Ensure that the branch's daily operations and financial activities are in compliance with the Bank's policies and procedures
- Assist in handling account opening, client onboarding, anti-money laundering and ensure the daily operations and documentations are in compliance with internal guidelines and regulatory requirements.
Teller
Dah Sing Bank
11.2010 - 01.2011
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Teller
Mevas Bank
05.2009 - 10.2010
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Teller
Dah Sing Bank
02.2006 - 11.2008
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch sales through cross-selling bank products and services to customers.
Teller
Hang Seng Bank
07.1997 - 04.2003
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Saleslady
Toppy
08.1993 - 07.1996
- Maintained a clean and organized store environment to improve overall shopping experience for customers.
- Balanced multiple tasks effectively, including assisting customers, stocking shelves, and maintaining cleanliness throughout the store.
Saleslady
Hush Puppies
07.1990 - 07.1993
- Provided pricing information to customers regarding specific products.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Education
Project Springboard
Islamic College
Timeline
Branch Service Officer
China CITIC Bank International Limited
05.2011 - 05.2023
Teller
Dah Sing Bank
11.2010 - 01.2011
Teller
Mevas Bank
05.2009 - 10.2010
Teller
Dah Sing Bank
02.2006 - 11.2008
Teller
Hang Seng Bank
07.1997 - 04.2003
Saleslady
Toppy
08.1993 - 07.1996
Saleslady
Hush Puppies
07.1990 - 07.1993
Project Springboard
Islamic College
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