Chen Yuqing (Yvie)

• Streamlined check-in and check-out processes for over 50 guests daily using Shiji Cambridge system.
• Coordinated meeting room reservations to optimize availability and usage.
• Maintained inventory of office supplies, ensuring cost-effectiveness and ample stock.

• Organized light rail tours and souvenir sales events to promote tourism, engaging with over 500 participants.
• Managed customer inquiries and streamlined inventory processes, enhancing operational efficiency, and improving customer satisfaction.

• Employ Opera system to manage check-in and check-out processes for over 50 guests daily, ensuring seamless and welcoming experiences.

• Managed check-in and check-out processes for over 100 guests daily, ensuring a seamless and welcoming experience.
• Handled over 100 daily guest inquiries and service requests, coordinating with housekeeping and maintenance to optimize response times by 20% and improve guest satisfaction.

• Facilitated VIP guest entry and personalized exhibit introductions for over 1,000 attendees.
• Managed crowd flow within exhibition space to ensure safety and accessibility.
• Collaborated with 15 team members to manage pre- and post-event logistics, ensuring seamless execution.

• Oversaw guest check-in and check-out operations utilizing Shiji Cambridge system for precision.
• Delivered high-quality customer service by promptly addressing guest requirements in person and over the phone.

• Coordinated annual events and eco-tourism campaigns with partners, ensuring seamless execution and stakeholder satisfaction.
• Managed content for 10 official websites and over 100 social media posts, achieving 30% increase in online engagement.
• Conducted user acceptance testing (UAT) and optimized search engine marketing (SEM) content, enhancing website click-through rates by 15%.
• Performed market research to support targeted marketing plans, delivering actionable insights for campaign strategies.

• Resolved customer inquiries through social media DMs and emails, ensuring timely follow-up.
• Coordinated with production and logistics teams to manage international returns and exchanges.

[Jegotrip Platform Operations]

• Created 100 travel articles showcasing various destinations in China, generating 800,000 views.
• Managed 50+ accounts of travel influencers, facilitating publication of articles that achieved over 10,000 views each.
• Compiled detailed POI information on thousands of domestic and international attractions.