Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chen Hiu Lam

Third-year College Student, Majoring In HRM And Minoring In Accounting
Hong Kong

Summary

Motivated and proactive year 3 student at the University of Hong Kong, pursuing a major in Human Resources and a minor in Accounting. Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Demonstrated passion for collaborating with people and fostering positive relationships. Seeking opportunities to apply my knowledge of human resource principles, interpersonal skills, and passion for people in a professional setting. Committed to continuous learning and growth in the field of HR.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work History

Temporary HR Assistant (C&B Team)

Hang Lung (Administration) Limited
12.2023 - Current
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Administered payroll information, compensation materials, and benefits programs such as health check arrangement
  • Perform daily HR operations, such as leave management, work injuries application, tax filing, pension administration etc.

Shop assistant

CAT PLUS
7 2023 - 12.2023
  • Provided exceptional customer service by greeting and assisting customers in a friendly and knowledgeable manner
  • Maintained a well-stocked and organized store environment, ensuring shelves were visually appealing and products were easily accessible
  • Assisted in increasing sales revenue by 24%, exceeded daily sales goals by 35%, and exceeded weekly store goals by 10%.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.

Tutor

Yuet Man Education Centre
09.2022 - 05.2023
  • Supported students with helpful study habits and exam strategies.
  • Communicated regularly with parents/guardians, providing updates on students' progress and addressing any concerns
  • Collaborated with other tutors and staff members, sharing best practices and coordinating tutoring activities.
  • Motivated students with accurate feedback and positive reinforcement.

Shop assistant

Sushiro
05.2022 - 08.2022
  • Assisted in training new shop assistants on customer service and operational procedures
  • Collaborated with kitchen staff to ensure smooth operations and timely delivery of orders
  • Maintained a high customer satisfaction rating of 98% based on customer feedback surveys.

Education

Bachelor of Business Administration -

The University of Hong Kong
09.2022 - 07.2027

Skills

  • Human resources administration
  • Communication Management
  • Team Player
  • Timeline

    Temporary HR Assistant (C&B Team)

    Hang Lung (Administration) Limited
    12.2023 - Current

    Bachelor of Business Administration -

    The University of Hong Kong
    09.2022 - 07.2027

    Tutor

    Yuet Man Education Centre
    09.2022 - 05.2023

    Shop assistant

    Sushiro
    05.2022 - 08.2022

    Shop assistant

    CAT PLUS
    7 2023 - 12.2023
    Chen Hiu LamThird-year College Student, Majoring In HRM And Minoring In Accounting