CHAU MING ELAINE LEE

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• Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
• Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
• Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
• Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
• Mentored junior staff members, helping them develop their skills and advance in their careers.

• Reduced hospital readmissions by providing thorough discharge planning and follow-up care coordination.
• Mentored novice nurses during orientation periods by sharing knowledge about psychiatry-specific protocols while modeling compassionate bedside manners essential for establishing trusting relationships with patients.
• Maintained accurate and detailed patient records, ensuring confidentiality and HIPAA compliance at all times.
• Supported patients as they navigated the complexities of the healthcare system by offering guidance and clarification on diagnoses, treatment options, medication regimens, and more.