Reinforced high-quality food presentation by working closely with the culinary team and providing feedback on guest preferences or requests.
Managed reservation system effectively, optimizing seating arrangements to accommodate both reservations and walk-in guests while minimizing wait times.
Developed relationships with repeat customers through attentive service, fostering loyalty and increasing return visits.
Maintained a strong knowledge of menu items, wine pairings, and cocktail offerings to provide informed recommendations and enhance guest experience.
Managing Director
Listen Live House
01.2012 - 03.2022
Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
Expanded market presence through successful negotiation of key partnerships and acquisitions.
Led cross-functional teams to achieve company-wide growth objectives, fostering collaboration and innovation.
Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.