Chau Chun Pok
Product Manager
Summary
Business Analyst/Product Manager with experience of managing a variety of projects in different environments. Able to efficiently work with both internal and external teams to keep the projects running smoothly. Wishing to use strong data-analysis and management skills to help companies optimize the workflow and improve efficiency. Seeking to leverage strong administrative and organizational support skills to ensure performance of execution regardless of difficulty.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
3
3
Languages
Work History
Product Manager
RD Technologies
02.2021 - Current
- Gather requirement for operation portal
- Plan product roadmap for operation portal
- Data analysis for reviewing the improvement of efficiency for operation team
- Fulfill requirements from HKMA and enhance relevant features in operation portal
- Handling integration with Sobot ticketing system
- Work closely with the technical team, operation team, risk & compliance team, UI/UX team
Senior Product Development Officer
PFH Finance Limited
10.2024 - 01.2025
- Company Overview: (HKEX #1259)
- transferred position from Meta Air Labs Limited
Senior Product Development Officer
Meta Air Labs Limited
01.2024 - 10.2024
- Prepare product scope based on existing crypto wallet management system and credit card system
- Prepare product roadmap for new project Agent Management System including AMS portal and mobile app
- Define goals and achievements in each phases
- Prioritize task for UI/UX designer, frontend team and backend team
- Prepare system flow and API flows for AMS portal and mobile app
- Gather requirements from merchants
- Prepare functional specification for AMS portal and mobile app
- Design API flow and requirement gathering
- App design and integration for supporting Apple Pay and Google Pay
- Integration with Airport Lounge Service Provide (Priority Pass)
- Review support tickets in JIRA
- Plan and coordinate system enhancements
Business Analyst
Tradelink Electronic Commerce Limited
07.2021 - 09.2023
- Gather user requirements
- Coordinate with all project stakeholders including internal project teams, vendors, and end users
- Communicate with IT departments, provide thorough interpretation, explanation for the specification of user requirement and functional specifications
- Prepare project timelines
- Prepare Business Process Mapping for identifying the needs of different stakeholders
- Develop and manage project management plans including scopes, timelines, resources, risks and assumptions
- Prepare test plans and test results
- Provide system support during UAT and production run
- Develop user guides and provide training to users during the stage of implementation
- Vendor management
- Test case preparation
- Project coordination
- Workflow design
- Integration design
- On-hand Project: ParkNShop, Fortress, Hutchison Logistics, Getz Brothers Limited, K11
Business Analyst
m-Finance Limited
12.2021 - 05.2022
- Gather user requirements in aspects of CRM system and trading platform (e.g
- MT4)
- Redefine broker hierarchy feature in CRM system
- CryptoPay system FRS preparation (A payment platform for CRM system to receive crypto for deposit & withdraw)
- Supported chain such as BTC, ETH, TRON, XRP etc
- System flow design
- User manual preparation
- Project planning including prioritizing tasks and distribute task to developers
- Coordinate and communicate with developers and help developers to understand customer needs
Business Analyst
Insight Information Technology Limited
09.2020 - 12.2021
- Gather user requirements in aspects of front-end system, back-end system and trading platform (e.g
- MT4)
- Communicate with IT departments, provide thorough interpretation, explanation for the specification of user requirement and functional specifications
- Front-end and back-end system functions and solutions design
- Integration with 3rd parties systems for enhancement
- Prepare project timelines
- Prepare Business Process Mapping for identifying the needs of different stakeholders
- Prepare test plans
- Regression Testing
- Provide system support during UAT and production run
- Prepare user guides
IT Business Analyst
BOC Group Life Assurance Company Limited
11.2018 - 06.2019
- Gather user requirements
- Review functional specifications
- Contact with vendor in mainland China (datapatch development)
- Conduct system tests
- Project coordination (Agency Compensation Revamp, Bonus Report on Sales Portal)
- Interface adjustments
- Parameter review and revision
- Data extraction from production environment
- Test case preparation
Education
Bachelor of Mathematics - Statistics & Operation Research
Hong Kong Baptist University
09.2015 - 01.2018
Associate Degree of Applied Science and Technology - Applied Business Statistics
Community College of City University
09.2013 - 07.2015
Hong Kong Diploma of Secondary Education - undefined
Queen’s College
09.2006 - 07.2013
Skills
- MS office (Word, Excel, Powerpoint, Visio, Access)
- JIRA
- Confluence
- M365
- Trello (KanBan)
- MATLAB
Timeline
Senior Product Development Officer
PFH Finance Limited
10.2024 - 01.2025
Senior Product Development Officer
Meta Air Labs Limited
01.2024 - 10.2024
Business Analyst
m-Finance Limited
12.2021 - 05.2022
Business Analyst
Tradelink Electronic Commerce Limited
07.2021 - 09.2023
Product Manager
RD Technologies
02.2021 - Current
Business Analyst
Insight Information Technology Limited
09.2020 - 12.2021
IT Business Analyst
BOC Group Life Assurance Company Limited
11.2018 - 06.2019
Bachelor of Mathematics - Statistics & Operation Research
Hong Kong Baptist University
09.2015 - 01.2018
Associate Degree of Applied Science and Technology - Applied Business Statistics
Community College of City University
09.2013 - 07.2015
Hong Kong Diploma of Secondary Education - undefined
Queen’s College
09.2006 - 07.2013
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