Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Kowloon, KKC, HK
Open to relocation: No
Open To Work
Charlotte Wan
Talent Development and Employee Experience
Kowloon
Work Preference
Summary
Learning and development professional building capability for 1,000+ learners per year through blended learning, manager development, and programme evaluation. Designs 4+ programmes per year, including microlearning, eLearning, and webinar-based interventions, then uses programme evaluation and stakeholder feedback to refine delivery, improving average evaluation scores by 4.6 points. Manages learning governance and platform standards to keep development pathways consistent across regions and employee groups.
Overview
3
3
Languages
4
4
Certifications
14
14
years of professional experience
Work History
Assistant Manager, Employee Experience
Fleet Management Limited
01.2025 - Current
- Redesign the group performance management framework from a three-point to a four-point rating scale, refining the competency model and aligning expectations across the business.
- Own group-wide learning strategy and delivery, building microlearning, eLearning, manager webinars, and blended programmes that reach over 86% of employees.
- Manage the full performance and development cycle, partnering with department heads on goal setting, check-ins, and development planning to drive 100% completion.
- Redesign manager onboarding with instructor-led orientation and structured eLearning pathways, lifting new-hire feedback scores to 4.6 out of 5.
- Act as regional custodian for learning platforms, learning paths, and content standards, establishing data governance policies that improve reporting accuracy.
- Lead the annual engagement survey end to end, managing design, analysis, insight reporting, and departmental debriefs with senior stakeholders to support over 90% participation.
- Use learning insights to strengthen competency development, update training needs analysis, and support workforce planning across employee experience initiatives.
Senior Learning & Development Executive
MTR Corporation
10.2021 - 10.2024
- In charge of 2 development programmes annually for executives, high-potentials, trainees, and interns, reaching 300 participants.
- Conducted training needs analysis, competency assessment, and pre-/post-course evaluation, improving average programme evaluation scores from 6 to 8.5 out of 10.
- Managed a training budget of HKD $500K and coordinated a panel of 4–6 external providers and facilitators.
- Managed senior supervisory and general staff programmes from curriculum design and facilitator sourcing through stakeholder alignment and post-programme review.
- Used SAP LMS and JAM to strengthen programme delivery, completion tracking, and learner engagement.
Operations People Development Officer
MTR Corporation
03.2021 - 10.2021
- Managed development schemes for Graduate Engineers, Railway Officer Trainees and Engineering Interns, supporting 120 Graduate Engineers across three cohorts.
- Coordinated group interviews, promotion assessments, and vendor-led development sessions with consultants and line managers.
- Tracked trainee progress and career pathing across development schemes, surfacing gaps for timely coaching and placement decisions.
- Applied talent development planning and succession planning insights to align trainee pipelines with divisional capability needs.
Assistant Project Administrative Officer
MTR Corporation
06.2018 - 03.2021
- Coordinated 350 participants annually across assessment centres, programme logistics, records, and follow-up activity.
- Supported people development projects through planning, coordination, data analysis, and reporting.
- Partnered with internal stakeholders and external providers to deliver programme implementation on schedule.
- Maintained programme logistics and participant records to keep project administration organized and responsive.
Senior HR Development Assistant
MTR Corporation
03.2015 - 06.2018
- Maintained 100 participant records monthly to keep programme documentation current and accessible.
- Supported 40 training sessions annually by coordinating schedules, learning materials, and participant communications.
- Developed learning curricula for management development, team-building, and blended learning programmes.
- Facilitated focus groups to gather stakeholder feedback and surface learning needs across teams.
- Managed programme schedules, learning materials, and training records to keep delivery organized and consistent.
HR Assistant
Hang Seng Management College
01.2013 - 01.2014
- Maintained 450 employee records monthly in the HRIS to support payroll, benefits, and data accuracy.
- Reviewed candidate applications weekly to support recruitment screening and interview scheduling.
- Coordinated interview logistics and candidate communication across recruitment activities.
- Supported compensation and benefits administration by preparing employee documentation and responding to routine inquiries.
- Assisted employee relations work by documenting cases, routing requests, and maintaining confidential HR files.
Summer Trainee, Human Resources
Kai Shing Management Services Limited
06.2012 - 08.2012
- Supported compensation and benefits administration by preparing forms, checking documentation, and routing approvals accurately.
- Tracked employee enquiries and followed up with stakeholders to resolve routine HR issues promptly.
- Maintained confidentiality while handling sensitive pay and benefits information across daily administrative tasks.
Education
Master of Science - Human Resources Management
The Hong Kong Polytechnic University
01-2020
BScSc (Hons) - undefined
City University of Hong Kong
07-2013
Skills
Learning Strategy
New Joiner Onboarding
Leadership Development
LMS Implementation & Governance
Performance Management
Employee Experience
Certification
Certified Hogan Assessment Practitioner
Personal Information
Availability: 1 month
Section name
- Notice period: 1 month
- Expected Salary: HKD $50,600 x 13
Timeline
Assistant Manager, Employee Experience
Fleet Management Limited
01.2025 - Current
Senior Learning & Development Executive
MTR Corporation
10.2021 - 10.2024
Operations People Development Officer
MTR Corporation
03.2021 - 10.2021
Assistant Project Administrative Officer
MTR Corporation
06.2018 - 03.2021
Senior HR Development Assistant
MTR Corporation
03.2015 - 06.2018
HR Assistant
Hang Seng Management College
01.2013 - 01.2014
Summer Trainee, Human Resources
Kai Shing Management Services Limited
06.2012 - 08.2012
BScSc (Hons) - undefined
City University of Hong Kong
Master of Science - Human Resources Management
The Hong Kong Polytechnic University