Summary
Overview
Work History
Education
Skills
Timeline
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CHAPMAN YEUNG

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

2026
2026
years of professional experience
3
3
years of post-secondary education

Work History

Office IT Manager

Lalamove
05.2024 - Current
  • Negotiate contracts for IT products, Office facilities and services with third-party vendors and service providers
  • Streamlined communication between IT teams and stakeholders, ensuring timely resolution of service requests and incidents.
  • Enhanced system efficiency by implementing process improvements and automation for IT service management tasks.
  • Identified plans and resources required to meet project goals and objectives.
  • Established IT budgets and track expenses
  • Provide training document and guideline to support users
  • Manage and oversee IT support team, including hiring, training, and performance evaluations
  • Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Managed life cycle replacement of hardware and software.

Manager, Infrastructure and Service Management

SF Supply Chain
9 2023 - 05.2024
  • Accomplished multiple tasks within established timeframes.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established team priorities, maintained schedules and monitored performance.
  • Handle internal and external IT project
  • Managed 10+ warehouse sites of network infrastructure

IT Operation Manager (APAC)

PCCW Global Ltd
10.2014 - 09.2023
  • Leading Tier 1 ( 6 employees ) and Tier 2 ( 5 employees ) Support to overcome change of working environment due to COVID 19
  • Hands-on to Office network migration project including design, setup, enhancement and monitoring which fulfill security requirement with Cisco Router, Switch, ASA, HDVC, CUCM, FortiGate Firewall, Ruckus ZoneDirector, VeloCloud SD-Wan, BroadSoft with Polycom IP phone, Linux VI, PRTG, BGP, DNS, DHCP.
  • Manage in projects and vendors for variety of systems
  • Onboarded new employees with training and new hire documentation.
  • Providing Document and Report to maintain ISO27001 ( for NOC and IT Department)
  • Services delivery to end-users and collaborate with Tier 3. Established positive and effective communication among users and Development Team.
  • Vendor sourcing and management for special projects
  • Provided optimal assistance to Company and handled variety of tasks
  • Budget estimation for IT accessories, devices, maintenance contract, licenses etc annually to maintain availability

Associate Technical Consultant

Jardine OneSolution
09.2009 - 10.2014
  • Organized system operating procedures to strengthen controls.
  • Troubleshot systems comprised of security alarms and Internet connectivity.
  • Collaborated with client's technical teams and business users throughout entire software development life cycle.
  • Championed and implemented best practices and delivery standards.
  • Tier 2 support to end users ( Scope of 1000 ).
  • Provide support to VVIP.
  • Handle server backup and restoration test.
  • Arrange resources and support fairs provided by HKTDC
  • Provide training to end users.

IT Support

Research Internation
04.2009 - 09.2009
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Support over 50 users
  • Provide desk side support
  • Setup office equipments e.g WiFi AP, printer, projector etc.

Education

Bachelor of Science - (Hons) Information Technology And BIS

Middlesex University
09.2022 - 06.2023

Higher Diploma - Corporate Management & Information Systems

The Chinese University of Hong Kong (C.U.H.K)
09.2007 - 04.2009

ITIL 4 Foundation
02-2025

Zero Trust Workshop -

Cisco
07.2022 - 07.2022

CISSP Course -

Kornerstone
02.2021 - 05.2021

Certified Associate Cloud Engineer, Google -

Google
10.2020 - 10.2020

Certification Network Professional (CCNP) – Switch -

Cisco
04.2020 - 04.2020

Leading SAFe 4.6 -

Scaled Agile
04.2020 - 04.2020

ISO27001:2013 Implementation Course -

BSI
11.2014 - 11.2014

ISO20000:2011 Implementation Course -

BSI
11.2014 - 11.2014

Certified Network Associate (CCNA) -

Cisco
01.2014 - 01.2014

Skills

Language - Cantonese

Language - English

Language - Mandrian

Customer Service

Computer Network

IT Infrastructure

Information confidentiality

Team Collaboration

IT Compliance

Cybersecurity best practices

IT Budgeting

IT Procurement

Timeline

Office IT Manager

Lalamove
05.2024 - Current

Bachelor of Science - (Hons) Information Technology And BIS

Middlesex University
09.2022 - 06.2023

Zero Trust Workshop -

Cisco
07.2022 - 07.2022

CISSP Course -

Kornerstone
02.2021 - 05.2021

Certified Associate Cloud Engineer, Google -

Google
10.2020 - 10.2020

Certification Network Professional (CCNP) – Switch -

Cisco
04.2020 - 04.2020

Leading SAFe 4.6 -

Scaled Agile
04.2020 - 04.2020

ISO27001:2013 Implementation Course -

BSI
11.2014 - 11.2014

ISO20000:2011 Implementation Course -

BSI
11.2014 - 11.2014

IT Operation Manager (APAC)

PCCW Global Ltd
10.2014 - 09.2023

Certified Network Associate (CCNA) -

Cisco
01.2014 - 01.2014

Associate Technical Consultant

Jardine OneSolution
09.2009 - 10.2014

IT Support

Research Internation
04.2009 - 09.2009

Higher Diploma - Corporate Management & Information Systems

The Chinese University of Hong Kong (C.U.H.K)
09.2007 - 04.2009

Manager, Infrastructure and Service Management

SF Supply Chain
9 2023 - 05.2024

ITIL 4 Foundation

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CHAPMAN YEUNG