CHAN WAI KWAN
Overview
5
5
years of professional experience
3
3
Languages
Work History
Training Coordinator
The Cheesecake Factory
12.2023 - Current
- Developed and delivered training programs for frontline staff, enhancing customer service skills.
- Managed e-learning systems, ensuring all training materials were current and relevant.
- Created engaging training content, including quizzes and lessons using Workday and Storyline.
- Revised training documents to align with regional needs, based on USA originals.
- Collaborated with internal and external parties for smooth training logistics.
PART TIME ASSISTANT
CHINA GUARDIAN
06.2022 - 10.2023
- Supported the department to handle the document work
- Prepared data and information for making regular report data analysis
- Performed data analysis for complex data and files
FULL TIME MANAGEMENT TRAINEE
KING BAKERY
11.2020 - 07.2021
- Managed the daily operation of the store
- Managed manual allocation and preparation of schedules
- Provided high-quality customer service
- Arranged training and guidance of employees
Education
Bachelor of Art (Honours) - Human Resources Management
School of Professional Education And Executive Development (SPEED)
01.2021 - 1 2023
Higher Diploma - Hotel and Catering Management
Hong Kong Institute of Vocational Education (Haking Wong)
01.2017 - 1 2019
Skills
- Proficient in Microsoft Office
- Experience with e-learning platforms
- Multitasking
- Problem-solving
- Effective communication in English and Chinese
- Detail-oriented project coordination
- Customer Orientation
- Training material updates
Timeline
Training Coordinator
The Cheesecake Factory
12.2023 - Current
PART TIME ASSISTANT
CHINA GUARDIAN
06.2022 - 10.2023
Bachelor of Art (Honours) - Human Resources Management
School of Professional Education And Executive Development (SPEED)
01.2021 - 1 2023
FULL TIME MANAGEMENT TRAINEE
KING BAKERY
11.2020 - 07.2021
Higher Diploma - Hotel and Catering Management
Hong Kong Institute of Vocational Education (Haking Wong)
01.2017 - 1 2019