Overview
Work History
Education
Skills
Timeline
Generic

CHAN WAI KWAN

Overview

5
5
years of professional experience
3
3
Languages

Work History

Training Coordinator

The Cheesecake Factory
12.2023 - Current
  • Developed and delivered training programs for frontline staff, enhancing customer service skills.
  • Managed e-learning systems, ensuring all training materials were current and relevant.
  • Created engaging training content, including quizzes and lessons using Workday and Storyline.
  • Revised training documents to align with regional needs, based on USA originals.
  • Collaborated with internal and external parties for smooth training logistics.

PART TIME ASSISTANT

CHINA GUARDIAN
06.2022 - 10.2023
  • Supported the department to handle the document work
  • Prepared data and information for making regular report data analysis
  • Performed data analysis for complex data and files

FULL TIME MANAGEMENT TRAINEE

KING BAKERY
11.2020 - 07.2021
  • Managed the daily operation of the store
  • Managed manual allocation and preparation of schedules
  • Provided high-quality customer service
  • Arranged training and guidance of employees

Education

Bachelor of Art (Honours) - Human Resources Management

School of Professional Education And Executive Development (SPEED)
01.2021 - 1 2023

Higher Diploma - Hotel and Catering Management

Hong Kong Institute of Vocational Education (Haking Wong)
01.2017 - 1 2019

Skills

  • Proficient in Microsoft Office

  • Experience with e-learning platforms

  • Multitasking

  • Problem-solving

  • Effective communication in English and Chinese

  • Detail-oriented project coordination

  • Customer Orientation

  • Training material updates

Timeline

Training Coordinator

The Cheesecake Factory
12.2023 - Current

PART TIME ASSISTANT

CHINA GUARDIAN
06.2022 - 10.2023

Bachelor of Art (Honours) - Human Resources Management

School of Professional Education And Executive Development (SPEED)
01.2021 - 1 2023

FULL TIME MANAGEMENT TRAINEE

KING BAKERY
11.2020 - 07.2021

Higher Diploma - Hotel and Catering Management

Hong Kong Institute of Vocational Education (Haking Wong)
01.2017 - 1 2019
CHAN WAI KWAN