CHAN WAI KWAN
Overview
5
5
years of professional experience
3
3
Languages
Work History
Training Coordinator
The Cheesecake Factory
12.2023 - Current
- Developed and delivered training programs for frontline staff, enhancing customer service skills.
- Managed e-learning systems, ensuring all training materials were current and relevant.
- Created engaging training content, including quizzes and lessons using Workday and Storyline.
- Revised training documents to align with regional needs, based on USA originals.
- Collaborated with internal and external parties for smooth training logistics.
PART TIME ASSISTANT
CHINA GUARDIAN
06.2022 - 10.2023
- Supported the department to handle the document work
- Prepared data and information for making regular report data analysis
- Performed data analysis for complex data and files
FULL TIME MANAGEMENT TRAINEE
KING BAKERY
11.2020 - 07.2021
- Managed the daily operation of the store
- Managed manual allocation and preparation of schedules
- Provided high-quality customer service
- Arranged training and guidance of employees
Education
Bachelor of Art (Honours) - Human Resources Management
School of Professional Education And Executive Development (SPEED)
01.2021 - 1 2023
Higher Diploma - Hotel and Catering Management
Hong Kong Institute of Vocational Education (Haking Wong)
01.2017 - 1 2019
Skills
- Proficient in Microsoft Office
- Experience with e-learning platforms
- Multitasking
- Problem-solving
- Effective communication in English and Chinese
- Detail-oriented project coordination
- Customer Orientation
- Training material updates
Timeline
Training Coordinator
The Cheesecake Factory
12.2023 - Current
PART TIME ASSISTANT
CHINA GUARDIAN
06.2022 - 10.2023
Bachelor of Art (Honours) - Human Resources Management
School of Professional Education And Executive Development (SPEED)
01.2021 - 1 2023
FULL TIME MANAGEMENT TRAINEE
KING BAKERY
11.2020 - 07.2021
Higher Diploma - Hotel and Catering Management
Hong Kong Institute of Vocational Education (Haking Wong)
01.2017 - 1 2019
Similar Profiles
Isabella C. WarfieldIsabella C. Warfield
Server at The Cheesecake FactoryServer at The Cheesecake Factory
Monika LalevaMonika Laleva
Head Hostess at The Cheesecake FactoryHead Hostess at The Cheesecake Factory
Olyvia BatsonOlyvia Batson
Server/Bartender at The Cheesecake FactoryServer/Bartender at The Cheesecake Factory
Lena CurtisLena Curtis
Operations Support Technician at The Cheesecake FactoryOperations Support Technician at The Cheesecake Factory
Christian WilsonChristian Wilson
Training Coordinator at Resources for Human DevelopmentTraining Coordinator at Resources for Human Development