Pak Ki Marco WONG
Chai Wan
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
4
4
years of professional experience
1
1
Certification
3
3
Languages
Work History
Logistics Coordinator
DSV Solutions
06.2024 - Current
- Tracked orders and notified customers of status or potential delays.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
Part-time Clerk (Human Resources)
The Hong Kong Society for Rehabilitation
02.2024 - 06.2024
- Data entry, check file
- Maintained confidentiality of employee records and payroll information.
- Reduced payroll errors with meticulous record-keeping of employee attendance and time-off requests.
Causal Employee
Hong Kong Convention and Exhibition Centre
10.2022 - 01.2024
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
- Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
- Verified accuracy and quality of orders before delivery.
HKCC Student Ambassador
Hong Kong Community College
07.2023 - 09.2023
- Making phone calls to applicants, production and distribution of student cards, crowd control etc.
- Improved communication between students and university staff by serving as a liaison to address concerns and provide feedback.
- Answered questions from visitors and potential students about university life.
- Assisted admissions office staff with administrative tasks such as data entry, mailings, and event planning to help streamline processes.
Barista
Starbucks
05.2021 - 08.2021
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Education
Bachelor of Science - Logistics Engineering with Management
Hong Kong Polytechnic University
Hung Hom, Hong Kong 05.2022 - 07.2024
Associate in Business (Accounting) - Business
Hong Kong Community College
Yau Ma Tei, Hong Kong 04.2001 -
Skills
Customer service
Warehousing processes
Warehouse management
Microsoft Application
Certification
Professional Certificate in Microsoft Excel for Comprehensive Business Application
Timeline
Logistics Coordinator
DSV Solutions
06.2024 - Current
Part-time Clerk (Human Resources)
The Hong Kong Society for Rehabilitation
02.2024 - 06.2024
HKCC Student Ambassador
Hong Kong Community College
07.2023 - 09.2023
Causal Employee
Hong Kong Convention and Exhibition Centre
10.2022 - 01.2024
Bachelor of Science - Logistics Engineering with Management
Hong Kong Polytechnic University
05.2022 - 07.2024
Barista
Starbucks
05.2021 - 08.2021
Associate in Business (Accounting) - Business
Hong Kong Community College
04.2001 -