Chan Pak Yuen Jacky
Application For Customer Services Assistant (The Racing Club) (Ref: ROM_P_PCSA(TRC))
Summary
I have developed strong communication and interpersonal skills in the pervious fast-paced customer service environment. Consistently provided solutions and resolved issues efficiently. Looking to transition into new field where these skills can be applied and expanded.
Overview
1
1
year of professional experience
Work History
Customer Service Assistant
Shun Tak Property Management Limited
06.2024 - 02.2025
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Able to answer customer questions with fluent english ,mandarin and cantonese.
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
- Assisted customers by providing detailed information on features and benefits.
Education
Assoicate in Social Science - Geography
HKUSPACE Community College
Kowloon Bay 04.2001 -
High School Diploma -
HKDSE
04.2001 -
Skills
Communication skills:
Complaint resolution
Customer consultation
Computer skills:
Data entry: Proficient typing speed
Basic MS excel skills
Proficient in handling slides (MS powerpoint, canvas, etc)
Skilled in video editing software (Adobe After effects)
Basic Image editing skills ( Adobe photoshop cc, GIMP)
Timeline
Customer Service Assistant
Shun Tak Property Management Limited
06.2024 - 02.2025
Assoicate in Social Science - Geography
HKUSPACE Community College
04.2001 -
High School Diploma -
HKDSE
04.2001 -
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