CHAN WING SZE KIM

• Mentored departmental team, boosting efficiency, success and morale among employees.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Kept stakeholders up-to-date on details pertaining to client projects.
• Performed duties and provided service in accordance with established operating procedures and company policies.
• Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
• Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.

• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
• Increased efficiency by streamlining data analysis processes and implementing automation tools.

• Provided knowledgeable service and support for all customer needs.
• Accepted and processed payments, updated accounts and issued receipts.
• Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
• Collaborated closely with internal teams, such as operations and finance, to ensure timely processing of clients'' transactions and compliance with regulatory requirements.
• Collaborated with cross-functional teams to ensure seamless service delivery for clients.
• Established a solid reputation for professionalism and expertise within the industry, resulting in increased referrals from satisfied clients.
• Delivered high-quality customer support by efficiently managing multiple priorities while maintaining a positive attitude under pressure situations.
• Streamlined internal processes for improved efficiency in handling client requests.
• Conducted regular reviews of client accounts to identify opportunities for upselling or additional services.
• Consistently exceeded performance metrics, resulting in recognition as a top-performing Client Service Officer.
• Developed strong relationships with clients, fostering trust and loyalty through consistent communication and support.
• Provided ongoing training to junior team members, contributing to their professional development and improving overall team performance.
• Demonstrated excellent analytical skills by identifying patterns in client behavior and proactively addressing potential issues before they escalated.
• Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients.
• Developed and maintained existing client relationship and developed new client relationships.
• Investigated and resolved customer inquiries and complaints quickly.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
• Improved operational workflows, enabling team to handle increased workloads without compromising quality.
• Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Educated customers about billing, payment processing and support policies and procedures.

• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
• Mentored junior staff members, helping them develop their skills and advance in their careers.
• Improved department efficiency by streamlining and implementing policies and processes.
• Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
• Maintained database systems to track and analyze operational data.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Devised and implemented processes and procedures to streamline operations.

Improved product knowledge, attending regular training sessions and staying updated on industry trends.

• Consistently exceeded sales targets by utilizing effective upselling techniques and persuasive communication skills.
• Minimized lost sales opportunities, following up on leads promptly and maintaining open lines of communication with prospects.
• Strengthened brand reputation by delivering exceptional service during each interaction with clients.
• Built relationships with customers using strong persuasion and active listening skills.

• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Assisted manager in all aspects of business operations.