Chan Wai Chun Zoe
Human Resources
Hong Kong
Summary
Dynamic Human Resources professional with extensive experience in ensuring compliance with organizational objectives while delivering high-quality services to the HR department. Proven ability to foster strong relationships with HR partners and colleagues, enhancing collaboration and teamwork. Exceptional written and verbal communication skills facilitate effective interactions across diverse teams and support a cohesive work environment. Committed to leveraging commercial acumen to uphold quality standards and drive organizational success.
Overview
34
34
years of professional experience
Work History
Health and Wellbeing
Self Care
11.2018 - 11.2025
- Career Break for Family Wellbeing (COVID 19 & member hopsital care)
- Self Learning from the Professional Development
- Career Break
Temporary Human Resources Associate (Consultant)
Page Personnel : Secondment : Alliance Berstein Hong Kong Limited
06.2018 - 07.2018
- Conducted reference checks for overseas employment verification to ensure compliance with hiring standards.
- Managed and verified invoice statuses to ensure timely processing and accuracy.
- Prepared and delivered employment contracts to overseas colleagues, facilitating smooth onboarding processes.
- Reviewed and cleaned up a significant backlog of files, ensuring accurate e-filing and organizing documentation for improved accessibility.
Temporary Assistant, Human Capital
Maybank Kim Eng (Securities) Hong Kong Limited
02.2018 - 03.2018
- Reviewed and streamlined a significant backlog of files, ensuring the accuracy and organization of HR documentation.
- Created and maintained filing systems for the annual salary review process and the organization’s annual dinner event.
- Prepared staff identity cards for account executives and new joiners, facilitating a smooth onboarding experience.
- Provided additional support as needed, including updating the organization chart and managing club membership cards.
Temporary Human Resources Officer
The Economist Group
08.2017 - 09.2017
- Managed the relocation of personnel files to support the establishment of the new Human Resources department in India.
- Collaborated with colleagues in India to complete authorization letters in accordance with company policies and compliance regulations.
- Prepared comprehensive lists to verify the contract status of Indian colleagues, ensuring accurate record-keeping.
- Assisted in providing documentation for the India audit to facilitate compliance and reporting.
- Supported the HR Asia Director in preparing PowerPoint presentations for new joiners, enhancing onboarding processes.
Temporary Administration Support, Insurance Policy Administration Team
Ambition Group Hong Kong Ltd / Secondment: QBE Hong Kong and Shanghai Insurance Limited
02.2017 - 05.2017
- Updated and maintained records of new business opportunities on Salesforce, ensuring accuracy and timely information.
- Collaborated with colleagues to share processing steps for existing and new clients, enhancing overall team efficiency.
- Developed email templates for new and renewal clients, facilitating clear communication with the overseas processing team.
- Monitored and tracked the status of processing information from the overseas team to ensure seamless operations.
- Prepared Certificates of Insurance and Notifications of Insurance, ensuring compliance with client requirements.
- Delivered client endorsements to brokers as needed, supporting effective client relationship management.
Administration Manager
Montclair Limited
03.2016 - 05.2016
- Established the Administration Department, implementing efficient processes for budget control related to stationery and name card orders.
- Created comprehensive documentation for client account openings, ensuring accuracy and compliance.
- Welcomed clients and provided exceptional customer service, enhancing the company’s professional image.
- Assisted the Director in preparing PowerPoint presentations for new clients, contributing to effective business development efforts.
- Provided personalized support to the Director, including travel arrangements and management of mobile services.
Temporary Administration Assistant – Asset Management Team
J.P.Morgan Asset Management Limited
08.2014 - 10.2014
- Coordinated business travel arrangements in accordance with corporate travel policies, including obtaining prior approvals and booking airline tickets.
- Processed travel and expense reports to ensure compliance with organizational guidelines.
- Provided general administrative support, including photocopying and booking meeting rooms, to facilitate team operations.
Temporary Customer Services Relationship Assistant- MPF Team
Delta Personnel Consultants / Secondment : HSBC Insurance Limited
08.2012 - 08.2013
- Prepared reports and letters detailing contribution and surcharge statuses, responding effectively to inquiries from the Mandatory Provident Fund Authority (MPFA).
- Confirmed and verified MPF contribution and surcharge statuses in collaboration with the processing team to ensure accuracy.
- Assisted in managing telephone inquiries from MPFA inspectors regarding employer contribution details, providing accurate and timely information.
Temporary Human Resources Assistant-Regional Team
Estée Lauder Hong Kong Limited
05.2012 - 07.2012
- Assisted in developing Excel formulas for staff leave records and quarterly annual leave balance reports, enhancing data accuracy and efficiency.
- Supported the department in establishing a comprehensive personnel file system to improve organization and accessibility of employee records.
Temporary Human Resources Assistant
Randstad Hong Kong Limited / Secondment : Sodexo Hong Kong Limited
08.2011 - 09.2011
- Assisted in calculating weekly salaries for casual workers, ensuring accuracy in compensation and benefits.
- Updated leave records in the system to maintain accurate employee attendance data.
- Reviewed no-pay leave records for monthly payroll processing, supporting timely and accurate payroll administration.
- Aided the recruitment team in completing application forms for the Labour Department, facilitating a smooth hiring process.
- Processed backlogs for new joiner contracts and created comprehensive personnel files to ensure proper documentation.
Temporary Administration Assistant
Alitom Medicare Limited
05.2011 - 06.2011
- Assisted overseas clients in sourcing manufacturers and obtaining quotations, ensuring competitive pricing and quality options.
- Coordinated hotel and travel arrangements for team members and clients during business trips, enhancing overall travel experience.
- Communicated with suppliers to manage orders and logistics via phone and email, ensuring timely delivery and service.
- Provided additional support to clients, including assistance in searching for printing machines for their offices in Asia.
Temporary Human Resources Assistant, Shared Services
DBS Bank (Hong Kong) Limited
12.2010 - 02.2011
- Reviewed and followed up on HR leave reports and leave carry-forward requests via email, ensuring accurate records and compliance.
- Prepared the Core Leave worksheet for CEO review and approval, facilitating informed decision-making.
- Assisted the benefits team with various administrative operations, contributing to the efficiency of HR processes.
Temporary Executive Assistant, Human Resources
InsureLink Consultancy Limited Secondment : MSIG Insurance (Hong Kong) Limited
06.2010 - 09.2010
- Consolidated personnel files within the personnel center, ensuring accurate and organized record-keeping.
- Assisted the HR Manager in reviewing job descriptions and updating them on the shared drive, enhancing clarity and accessibility.
- Maintained the filing center by reviewing and merging box files, streamlining document management.
- Supported administrative operations, including conducting reference checks and designing training board photographs.
Temporary Human Resources Assistant
The Link Management Limited
01.2010 - 05.2010
- Created new personnel files and managed follow-up communications regarding certificates and reference letters.
- Conducted reference checks for 200 colleagues, ensuring thorough verification of candidate backgrounds.
- Supported HR colleagues in recruitment services and facilitated email processing for staff onboarding.
- Assisted with the logistics and operations related to the relocation to Kwun Tong in March, contributing to a smooth transition.
Human Resources & Administration Assistant
ICS Trust (Asia) Limited
09.2007 - 09.2009
- Provided comprehensive Human Resources functions, including recruitment, compensation and benefits, employee relations, final payments, and tax returns.
- Fostered strong working relationships with line managers and educated colleagues on business practices to enhance alignment with company culture.
- Supervised and managed the filing room during lunch hours and when colleagues were absent, ensuring efficient operations.
- Coordinated events with the committee team, including the Annual Dinner, Christmas Party, and Food Bank initiatives, promoting team engagement and community involvement.
- Leaving for Reason : Company Closure
Receptionist
Thematic Advertising Limited
06.2005 - 09.2007
- Maintained the reception area and managed incoming calls to ensure a professional and welcoming environment.
- Supervised Office Assistants and coordinated dispatch schedules to optimize office efficiency.
- Provided secretarial support to the Managing Director, facilitating smooth executive operations.
- Offered general administrative support to the Financial Manager, including maintaining staff annual leave records, processing medical claims, circulating memos, ordering stationery, organizing the annual dinner, and assisting with ad hoc assignments.
- Leaving for Reason : Company Closure
Temporary Clerk
HSBC Insurance Limited
07.2004 - 05.2005
- Assisted the MPF Department in managing returned mail for year-end financial statements.
- Contacted clients to confirm addresses for returned mail, ensuring accurate delivery of statements.
- Monitored and followed up on team members' voicemail messages daily to gather client details and verify address accuracy before sending out documents.
Receptionist
South China Group
09.2003 - 04.2004
- Managed incoming calls and sorted incoming mail to ensure efficient communication flow.
- Provided administrative support to the P&A department by arranging interviews and maintaining and updating leave records.
- Assisted in organizing the annual dinner party, contributing to team engagement and company culture.
Temporary Personnel & Admin Assistant
Schlumberger Technologies (Asia) Limited
04.2003 - 06.2003
- Managed incoming calls and arranged courier services to ensure timely communication and document delivery.
- Maintained and updated leave administration records for accurate tracking.
- Prepared daily lunch and dinner boxes for colleagues, contributing to workplace convenience and morale.
- Placed weekly orders for distilled water to ensure hydration for staff.
- Compiled bi-monthly shift duty worksheets for employees, ensuring proper scheduling.
- Organized monthly birthday gifts for colleagues, fostering a positive team environment.
- Managed stationery orders from suppliers such as Bigboxx to ensure adequate supplies.
- Coordinated with the cleaning company to maintain office cleanliness during the Severe Acute Respiratory Syndrome (SARS沙士) period, ensuring a safe working environment.
Receptionist
Thematic Advertising Limited
11.2000 - 09.2002
- Maintained the reception area and managed incoming calls to ensure a professional and welcoming environment.
- Supervised Office Assistants and coordinated dispatch schedules to optimize office operations.
- Provided secretarial support to the Managing Director, facilitating effective executive management.
- Delivered general administrative support to the Financial Manager, including maintaining staff annual leave records, processing medical claims, circulating memos, ordering stationery, organizing the annual dinner, and assisting with various ad hoc assignments.
Human Resources Assistant
HSBC Insurance Limited
03.1995 - 04.2000
- Provided comprehensive recruitment support, including job postings, interview arrangements, and onboarding processes for new hires.
- Assisted the MPF department in hiring approximately 200 candidates, contributing to staffing needs.
- Prepared probation assessments and facilitated staff movements within the organization.
- Updated the leave management system to ensure accurate tracking of employee absences.
- Maintained payroll records, including staff movements and salary adjustments, for the Payroll team.
- Compiled and prepared monthly and quality reports to support HR metrics and organizational planning.
Human Resources Assistant
Fairwood Fast Food Limited
05.1994 - 02.1995
- Provided administrative support in recruitment, including managing leave records and addressing staff inquiries from branch clerks.
- Assisted in organizing recruitment events to attract and engage potential candidates.
Personnel Clerk
Culturecom Enterprises Limited
04.1992 - 03.1994
- Collaborated with the office and employee relations teams to provide comprehensive human resources functions.
- Conducted interviews for junior staff positions, including Office Assistants, Amahs, Receptionists, and Drivers.
- Facilitated employee relations initiatives, such as organizing the annual dinner and managing the football club.
- Handled compensation and benefits tasks, including payroll processing, tax returns, final payments, and conducting exit interviews.
Personnel Clerk
Hsin Chong Holding (HK) Limited
09.1991 - 03.1992
- Provide support to recruitment team, such as arrange interview, copy id, certificate & reference letter
- Prepare the late record for office colleagues to management and the Site attendance report and Overtimes report by attend card to Management review
- Provide administration support to ad-hoc project by colleagues request
Education
Statement of attendance - Personnel Management and Labour Law (in Cantonese)
HKU School of Professional and Continuing Education
12-1992
Skills
Strategic business evaluation
Effective team contributor
Strategic partnerships
Confidential information management
Strong attention to detail
Strong written communication
Staffing solutions
Benefits administration
Accomplishments
- Monitor daily Human Resources Services with high quality and smoothly
- Provide professional HR advice to Business Units and manage for people at work
- Create for the email template with knowledge for staff of HR with compliance role
- Build and implement communication channels for stakeholders
- Create channels to facilitate two-way communication to engage and get feedback from employees.
- Write stories that authentically showcase the values, culture and people
Career Summary
- Recruitment
- Prepare Headcount form and Job Description to the Line Manager and Human Resources Director Approval
- Prepare Job Posting, Resume screening for the general position
- Contact candidate and arrange interview, email interview invite/confirmation
- Experience interview for General Staff such as Assistant, Clerk, Office Assistant, Driver
- Confirm employment offer and prepare Contract, New Join Kit and Introduce
- Prepare interview regret letter
- Experience of Exit interview for General Staff such as Assistant, Clerk, Office Assistant, Driver
- Compensation & Benefits
- Process and maintain of ensure compensation & benefit programs support meet for colleagues and business strategy
- Process and Maintain the employment cost planning, analysis and support headcount planning
- Manage and liaise expatriate matters with Regional Headquarters
- Prepare for the payment and benefit programs
- Prepare Tax of IR56B, IR56F and Annual Tax Return
- HR Governance & Analytics
- Maintain the HR policies review and communication with all level staff to ensure made a company objective
- Assistance to ensure compliance of HR practices, programs and policies
- Prepare and maintain regional HR reports and analytics
- Responsible for HR related audits
- Manage HRIS
- Operation Support
- Maintain the Operation Support to provide full spectrum of HR administration and operation including but not limited to:
- Employment Contract Management
- Employee Data Management
- On-boarding and Exit logistics
- Payroll and Benefits administration
- Data and Admin support to HR Partner Team
- Any other HR Operations Support
- Secretary Services
- Provide Professional Secretary Support to the team with effective
- Assistance Director’s prepare PowerPoint Presentation for the new Client Services
- Assistance to the Director of services for the client of Hotel booking, Caring arrangement and search for the supplies etc.
- Assistance Director and the team for the Travel arrangement and car booking
- Assistance to the Managing Director and private client to find for a difference vendor
- Manage for the Managing Director calendar, personal matters such as Lunch Box, dinner arrangement and family issues.
- Assistance to the Managing Director for the training material for the staffs
- Find and Prepare New Vendor(s) List/Report for the Senior Management review
- Assistance for the event such as Annual Dinner, Christmas Party etc.
- Administration Services
- Maintain a Stationery budget such as Paper, Printer jet and Office supplies.
- Contact building Management Office for the office issue
- Supervise for the Office Assistant, Receptionist, Amah and Filing Clerk for the work
- Prepare for the monthly report for the Stationery and office supplies budget
- Update and Maintain for the Staff Leave
- Search for the Medical Supplies and prepare for the List for management review
Timeline
Health and Wellbeing
Self Care
11.2018 - 11.2025
Temporary Human Resources Associate (Consultant)
Page Personnel : Secondment : Alliance Berstein Hong Kong Limited
06.2018 - 07.2018
Temporary Assistant, Human Capital
Maybank Kim Eng (Securities) Hong Kong Limited
02.2018 - 03.2018
Temporary Human Resources Officer
The Economist Group
08.2017 - 09.2017
Temporary Administration Support, Insurance Policy Administration Team
Ambition Group Hong Kong Ltd / Secondment: QBE Hong Kong and Shanghai Insurance Limited
02.2017 - 05.2017
Administration Manager
Montclair Limited
03.2016 - 05.2016
Temporary Administration Assistant – Asset Management Team
J.P.Morgan Asset Management Limited
08.2014 - 10.2014
Temporary Customer Services Relationship Assistant- MPF Team
Delta Personnel Consultants / Secondment : HSBC Insurance Limited
08.2012 - 08.2013
Temporary Human Resources Assistant-Regional Team
Estée Lauder Hong Kong Limited
05.2012 - 07.2012
Temporary Human Resources Assistant
Randstad Hong Kong Limited / Secondment : Sodexo Hong Kong Limited
08.2011 - 09.2011
Temporary Administration Assistant
Alitom Medicare Limited
05.2011 - 06.2011
Temporary Human Resources Assistant, Shared Services
DBS Bank (Hong Kong) Limited
12.2010 - 02.2011
Temporary Executive Assistant, Human Resources
InsureLink Consultancy Limited Secondment : MSIG Insurance (Hong Kong) Limited
06.2010 - 09.2010
Temporary Human Resources Assistant
The Link Management Limited
01.2010 - 05.2010
Human Resources & Administration Assistant
ICS Trust (Asia) Limited
09.2007 - 09.2009
Receptionist
Thematic Advertising Limited
06.2005 - 09.2007
Temporary Clerk
HSBC Insurance Limited
07.2004 - 05.2005
Receptionist
South China Group
09.2003 - 04.2004
Temporary Personnel & Admin Assistant
Schlumberger Technologies (Asia) Limited
04.2003 - 06.2003
Receptionist
Thematic Advertising Limited
11.2000 - 09.2002
Human Resources Assistant
HSBC Insurance Limited
03.1995 - 04.2000
Human Resources Assistant
Fairwood Fast Food Limited
05.1994 - 02.1995
Personnel Clerk
Culturecom Enterprises Limited
04.1992 - 03.1994
Personnel Clerk
Hsin Chong Holding (HK) Limited
09.1991 - 03.1992
Statement of attendance - Personnel Management and Labour Law (in Cantonese)
HKU School of Professional and Continuing Education