Chan Tsz Yau
Hotel And Tourism Management
Hong Kong
Summary
Dynamic and dedicated professional with extensive experience in customer service at Crema Coffee + Bakery. Proven ability to enhance guest relations and ensure order accuracy, consistently exceeding customer expectations. Skilled in managing high-pressure situations while providing attentive service, fostering a welcoming environment that drives satisfaction and loyalty.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Part Time Waiters
Crema Coffee + Bakery
09.2025 - Current
- Managed customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Part Time Host
Outback Steakhouse
05.2024 - 07.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
Education
Hotel Management - Hotel And Tourism Management
Polytechnic Univeristy
Hung Hom, Hong Kong09-2028
Skills
Customer service
Timeline
Part Time Waiters
Crema Coffee + Bakery
09.2025 - Current
Part Time Host
Outback Steakhouse
05.2024 - 07.2024
Hotel Management - Hotel And Tourism Management
Polytechnic Univeristy