Chan Oi Man Mandy
Merchandising Manager
Hong Kong
Summary
Experienced merchandiser with over 16 years of experience. Excellent reputation for resolving problems and improving customer satisfaction. Hard working and passionate job seeker with strong organizational skills. Ready to help team to achieve company goals.
Overview
23
23
years of professional experience
12
12
years of post-secondary education
Work History
Senior Merchandiser
Mast Industries (Far East) LTD
Hong Kong
06.2015 - 10.2022
- Handle back-end merchandising process - Production Management. Follow up the order status with vendors and suppliers to ensure brand satisfaction and on-time delivery.
- Work closely with cross functional team partners to achieve brand requirement. For ad-hoc projects, share strategic thinking to achieve short leadtime requirement.
- Diagnose the problem in production and provide the choices or solution for brand and vendor consideration.
- Collected data, monitored project progress and finalized reports before reporting to management.
- Established strong vendor relationships to maintain and support business.
- Arrange on-boarding meeting for new vendors to ensure they are clear on our process and set up vendor score card for vendor growth and improvement.
- To remove the geographical barriers and eliminate the impact caused by pandemic, explored and carried out Virtual Fty Visit and meeting by MS team to manage and handle the production status closely.
Sales Manager
Daisi (HK) LTD
Hong Kong
08.2010 - 05.2015
- Mainly work with China team to handle production process, TNA calendar and WIP management.
- Met with clients (South Africa & UK), delivering presentations and educating on product and service features and offerings.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Except merchandising role, I also as a secretary, administrant and IT.
Assistant Sales Manager
Regina Miracle International Ent LTD
Hong Kong
06.2006 - 08.2010
- Responsible for product development, co-ordinate tech pack, BOM and reference samples for sample room and costing team to work.
- Meet and work with local and overseas customers (US & EU).
- Collaborated cross-functionally with product development and production teams to improve designs and reduce costs. Monitor fit approval status to ensure hit TNA.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Trained new associates in successful sales and performance strategies.
Escort / Counter Sales
Wing On Travel
Hong Kong
03.2000 - 06.2006
- Leading customer to China / Overseas for sightseeing. Contacting local agent and tour guide for arranging the itineraries. Take care of the needs for the group.
- Receive guest and answer the inquires in HK branch.
Education
Higher Diploma - Fashion And Textile Merchandising
Hong Kong Polytechnic University
Hong Kong 09.1996 - 08.1999
Diploma - Clothing (Merchandising)
Kwun Tong Technical Institute
Hong Kong 09.1994 - 08.1996
HKCEE -
St Teresa Secondary School
Hong Kong 09.1987 - 08.1994
Skills
Vendor relations
Timeline
Senior Merchandiser
Mast Industries (Far East) LTD
06.2015 - 10.2022
Sales Manager
Daisi (HK) LTD
08.2010 - 05.2015
Assistant Sales Manager
Regina Miracle International Ent LTD
06.2006 - 08.2010
Escort / Counter Sales
Wing On Travel
03.2000 - 06.2006
Higher Diploma - Fashion And Textile Merchandising
Hong Kong Polytechnic University
09.1996 - 08.1999
Diploma - Clothing (Merchandising)
Kwun Tong Technical Institute
09.1994 - 08.1996
HKCEE -
St Teresa Secondary School
09.1987 - 08.1994
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