CHAN LOK YI
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Optimistic and proactive personality, taking work seriously and responsibly. Skilled in analyzing problems and proposing innovative solutions. Has good teamwork spirit and communication skills.
Overview
5
5
years of professional experience
1
1
Language
Work History
Secretary's Assistant
Hong Kong Commons
07.2023 - Current
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Hotel Waiter
Courtyard by Marriott Hotel
01.2023 - 12.2023
- Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
- Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
Competition Helper
POP Sport Basketball Club
01.2020 - 12.2023
- Followed supervisor instructions to complete tasks on time.
- Performed manual labor and random jobs to help teams accomplish goals. For example, calculating fractions, taking photos
Before and After School Care Assistant
The Neighbourhood Advice- Action Council
07.2021 - 09.2023
- Collaborated with colleagues to develop creative activities for students, leading to increased engagement and enjoyment.
- Facilitated group activities that promoted social skills development and positive peer interactions among students.
- Improved communication with parents by providing regular updates on their children''s progress and behavior during before and after school care sessions.
- Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
Education
Bachelor of Business Administration (Honours) - Hospitality Management
The Hong Kong Polytechnic University - SPEED
04.2001 -
High School Diploma -
Po Leung Kuk Lee Shing Pik College
04.2001 -
Skills
Customer service
Timeline
Secretary's Assistant
Hong Kong Commons
07.2023 - Current
Hotel Waiter
Courtyard by Marriott Hotel
01.2023 - 12.2023
Before and After School Care Assistant
The Neighbourhood Advice- Action Council
07.2021 - 09.2023
Competition Helper
POP Sport Basketball Club
01.2020 - 12.2023
Bachelor of Business Administration (Honours) - Hospitality Management
The Hong Kong Polytechnic University - SPEED
04.2001 -
High School Diploma -
Po Leung Kuk Lee Shing Pik College
04.2001 -