CHAN LIT PUI
NORTH POINT, HONG KONG
Summary
Passionate and accomplished Co-Owner with track record of success in business development, customer service and team building. Possesses entrepreneurial spirit, deep understanding of market trends, and keen eye for growth opportunities.
Overview
7
7
years of professional experience
Work History
Co-founder & Bar Manager
Lonely Paisley
02.2021 - 07.2022
- Developed marketing materials and campaigns to boost brand awareness and customer engagement. Strategized plans to increase bar revenue during pandemic period through innovative promotional concepts, specialty drinks, and customer-focused events.
- Established foundational processes for business operations.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Maintained high standards of customer service by staying up to date on bar and menu options. Crafted special drink and cocktail menu items for seasonal offerings.
- Closed out cash register and prepared cashier report at close of business.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with partners for corrective action planning to limit expenses.
Senior Barista
Coffee Art
10.2018 - 02.2021
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Owner
Monsterbee CoffeeBar
05.2015 - 08.2018
- Maintained positive relationships with local community and government officials.
- Managed day-to-day business operations.
- Identified business development challenges and customer concerns for proactive resolution.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
Education
F.5 -
Hong Kong Sam Yuk Secondary School
Hong Kong08.2002
Skills
- Managing Operations and Efficiency
- Team Leadership
- Barista Training
- Coffee Knowledge
- Program Promotion
Hobbies
Home brewer, DJ, Travel
Languages
Cantonese, Mandarin, Minnan
Native language
English
Intermediate
B1
Timeline
Co-founder & Bar Manager
Lonely Paisley
02.2021 - 07.2022
Senior Barista
Coffee Art
10.2018 - 02.2021
Owner
Monsterbee CoffeeBar
05.2015 - 08.2018
F.5 -
Hong Kong Sam Yuk Secondary School
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