Chan Ka Man (Agnes)
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
7
7
years of professional experience
Work History
Operations Manager
Decathlon
04.2019 - 03.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Implemented sustainability initiatives, reducing environmental impact.
Part-time Sales Associate
ZARA Limited
09.2017 - 09.2018
- Welcome and greet customers
- Ascertain customers’ needs and wants
- Recommend and display items that match customer needs
- Accurately describe product features and benefits to the customer
Food and beverage Trainee
The Park Lane Hong Kong, A Pullman Hotel
06.2017 - 08.2017
- Inform customers about the day’s specials
- Offer menu recommendations upon request
Education
Human Resources Management
Degree - Metropolitan University
Ho Man Tin, Hong Kong05-2019
Associate degree - Hospitality Management
Hong Kong Community College
01.2018
DSE -
Lok Sin Tong Ku Chiu Man Secondary School
01.2016
Skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Problem-solving skills
- Customer service
- Teamwork
- Operational efficiency
- Goal oriented
Activities
- English Enhancement Programme, 02/01/17, 03/31/17
- Essay Writing Workshops for Students Taking CCN1007 Information Technology for Business (non-TM students) Class 2
Name Chinese
陳嘉雯
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
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