Chak Yan Tam
Digital Transformation Manager
Yuen Long,NYL
Summary
PROFILE Skilled Digital Project management and business analyst with Bachelor of Arts in Business Studies and Management. 7+ years of professional experience analyzing and streamline business processes in Insurance company(AXA and YFLife).
Roles in Digital Transformation Department, Life&Health Product Project and Change Management Department, Project manager assistant(Digital I.T. project, AutoUnderwriting project, Agency distribution project, Insurance product(Life/ Health, GI) project, also BAU on Salesforce administrator, Microsoft O365 SharePoint and Core System(AS400). UATLead of Project - BRS, FSD, UAT, BVT, IVT, Regression Test and Production Issues Fix.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Senior Business Analyst
AXA Hong Kong
10.2014 - Current
- Life&Health Project and Change Management Team
- Change Management Team skill, as a Project manager assistant in medium to large scale projects in, to looking into business needs and analyzing customer requirements
- Support project
- Launch on time and within project costs and processes streamlining
- Work closely with different business parties(e.g
- Operation Team, Underwriting Team, Product Team, Marketing Team, Compliance and
- Security Team, etc.)
- Stakeholder and Vendor Management skill, build and maintain strong relationship with Stakeholders,
- SME, I.T Team
- And also manage internal/external Vendors
- Such as, Synergy vendors on VHIS project,
- Deloitte Vendors on Saleforce CRM Project
- As a Platform Owner(SME), provide business requiement, BAU task and Product fix
- Review operation/I.T.workflowsandupdateproceduremanuals,participateinsystemandprocessesstreamlining
- As a Business analyst team Lead to manage testing progress(BRS, FSD, UAT, BVT, IVT, Regression Test and Production issues fix
- Experienced projects (with internal/External Vendor)
- Digital Project (e.g
- SFDC, Microsoft O365 SharePoint, website and mobile Apps)
- Distribution project (e.g
- Maketing leads, seasonal campaigns, HK&Macau regions training)
- Product Project (e.g
- Insurance Life Product, Health Product(VHIS/ medical), GI(travel))
Project Administrator
HSBC
02.2013 - 04.2014
- Act as a project coordinator in small to medium scale projects and provide consultancy support on daily system issues for respective customer groups in the Bank
- Follow up user requests and enquiries; provide feasible solutions to the respective customers by working closely with related parties (e.g
- HSBC users, I.T
- Teams, Project Managers etc.)
- Prepare regular reports and handle project documentation for management review.
Education
Bachelor of Arts - Business Studies
University of Huddersfield Manchester
09.2010 - 07.2013
A-Level - undefined
Chichester College City of London
09.2008 - 08.2010
Skills
Microsoft Excel ExpertProject Management ExpertData Analysis ExpertIT Project Management ExpertSalesforce administrator ExpertBusiness Analysis ExpertMicrosoft O365 SharePoint Expert
Certification
Oct 2016 — Oct 2016 Business Analyst, AXA Training
Timeline
Senior Business Analyst
AXA Hong Kong
10.2014 - Current
Project Administrator
HSBC
02.2013 - 04.2014
Bachelor of Arts - Business Studies
University of Huddersfield Manchester
09.2010 - 07.2013
A-Level - undefined
Chichester College City of London
09.2008 - 08.2010