Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Chak Hung Lau

Tin Shui Wai

Summary

1) Dynamic and self-motivated professional with extensive experience in customer service at Sunlife Ltd. Proven ability to enhance client satisfaction through effective communication and conflict resolution. Skilled in regulatory compliance and relationship management, consistently exceeding performance metrics while fostering a positive team environment. Committed to delivering exceptional service and driving business success.

2) Diligent [Customer Service and Revenue Protection Officer] with robust background in security and protection roles. Proven track record of effectively safeguarding assets and ensuring safety of individuals in high-risk environments. Demonstrated ability in risk assessment and conflict resolution through keen observational skills and decisive action.

3) Experienced with maintaining secure environments and safeguarding assets. Utilizes keen observational skills and swift response to potential threats. Track record of effective conflict resolution and risk assessment.

4) Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

5) Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

6) Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

7) Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Customer Service and Revenue Protection Officer] position. Ready to help team achieve company goals.

8) Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

9) Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

10) Dynamic individual with hands-on experience in [Customer Services] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

9
9
years of professional experience

Work History

Waiter's Assistant

金華餐廳小廚
02.2025 - 07.2025
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Established rapport with customers by providing friendly and attentive service.
  • Monitored dining room inventory and replenished as necessary.
  • Engaged in suggestive selling and other sales techniques.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Proactively addressed customer complaints or concerns, resolving issues quickly to maintain positive dining experiences.
  • Provided exceptional service during high-volume shifts, maintaining professional demeanor under pressure.
  • Developed rapport with guests through friendly interaction, creating loyal customers over time.
  • Fostered a sense of teamwork by consistently offering assistance to colleagues during busy periods.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Waitress Trainer

皇東有限公司
05.2021 - 02.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
  • Established and maintained quality control standards.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.

Warehouse Assistant

DHL Logistics
12.2019 - 12.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Built relationships with customers to encourage repeat business.
  • Successfully maintained compliance with industry regulations while adapting to changing business requirements.
  • Enhanced order fulfillment speed with the optimization of picking and packing processes.
  • Developed performance metrics to monitor staff productivity, leading to increased accountability and overall efficiency improvements across the team.
  • Managed vendor relationships, negotiating contracts for improved pricing, service levels, and delivery times.
  • Collaborated with cross-functional teams to coordinate shipments, ensuring timely deliveries to customers.
  • Increased warehouse efficiency by automating routine tasks, such as inventory tracking and restocking.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.

Insurance Consultant

Sunlife Ltd
07.2016 - 12.2020
  • Established lasting relationships with key industry partners, including brokers, carriers, and service providers to better serve client needs.
  • Provided exceptional customer service during the claims process by guiding clients through each step and advocating on their behalf when needed.
  • Evaluated competitor offerings by researching market trends to inform targeted sales pitches that highlighted unique value propositions of available policies.
  • Conducted thorough policy reviews for existing clients, identifying gaps in coverage and recommending appropriate solutions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Researched and identified potential new markets.
  • Met with customers to provide information about available products and policies.
  • Kept abreast of industry trends to inform recommendations on emerging risks or opportunities for expanded coverage options.

Education

Bachelor of Science - Criminology

Upper Lowa University (Hong Kong)
North Point, Hong Kong
09-2028

Higher Diploma - Management And Psychology

HKU SPACE Po Leung Kuk Stanley Ho Community College
Causeway Bay, Hong Kong
02-2014

Skills

  • Customer service
  • Time management
  • Regulatory compliance
  • Attention to detail
  • Order taking
  • Cash handling
  • Professional appearance
  • Quality control
  • Guest relations
  • Relationship management
  • Decision-making
  • Conflict resolution
  • Guest relations management
  • VIP support
  • Sales techniques
  • Compliance standards
  • Salesmanship
  • Upselling techniques
  • Service prioritization
  • Team collaboration
  • Verbal and written communication
  • Complaint resolution
  • Point of sale (POS) system operations
  • Serving expertise
  • Ethical decision-making
  • Quotes and sales
  • Licensed insurance agent
  • Customer follow-up
  • Client relations
  • Client needs analysis
  • New client acquisition
  • Policy writing
  • Sales reporting
  • Consultative sales approach
  • Regulatory requirements
  • Client interviews
  • Persuasive negotiation

Languages

English
Intermediate (B1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Japanese
Elementary (A2)

Timeline

Waiter's Assistant

金華餐廳小廚
02.2025 - 07.2025

Waitress Trainer

皇東有限公司
05.2021 - 02.2025

Warehouse Assistant

DHL Logistics
12.2019 - 12.2020

Insurance Consultant

Sunlife Ltd
07.2016 - 12.2020

Bachelor of Science - Criminology

Upper Lowa University (Hong Kong)

Higher Diploma - Management And Psychology

HKU SPACE Po Leung Kuk Stanley Ho Community College
Chak Hung Lau