Cecillia Fung
HR & Office Manager
Hong Kong
Summary
Experienced with human resources operations, including recruitment, employee onboarding, payroll process and policy implementation. Utilizes strong organizational skills to manage office functions efficiently. Track record of fostering positive employee relations and enhancing workplace culture.
Human Resources professional with strong background in managing office operations and fostering team collaboration. Skilled in recruitment, employee relations, and performance management, ensuring smooth HR processes and effective problem-solving. Known for adaptability in dynamic environments and results-driven approach that consistently supports organizational goals.
Overview
4
4
Languages
2
2
Certifications
10
10
years of professional experience
Work History
HR & Office Manager
Simplicity V8 Hong Kong Limited
11.2016 - 04.2026
- Acting as the first point of contact for HR queries and assisting with their escalation and delivering a great employee experience for the Assigned Target Group (HK and Taiwan)
- Build and develop effective working relationships with key stakeholders to partner with Dept leaders ensuring retention of the best talent to deliver business goals
- Assists in the development and implementation of employee handbook and personnel policies and procedures, in conjunction with senior management; Advise Line Managers, Leaders and Supervisors on Company Best Practice with reference to policy and procedures
- Oversee all employee-related administration for the assigned target group; including compensation and benefits administration, payroll processing, MPF administration, tax reporting, leave management, attendance and insurance;
- Deal with and resolve employee relations queries including, facilitating and guiding disciplinaries, grievances and capability issues and keeping up to date with current legislation
- Form collaborative relationships with the Head of HR and the wider People Team to align and implement people strategies, best practices, high performance culture and an outstanding employee experience across different locations and cultures
- Support annual programmes and initiatives, like performance review, employee engagement, salary review, and others.
- Focus on collaboration with department heads for the planning of personnel resources;
- Responsible for the design, coordination and successful execution of interviews, employee assessments and feedback discussions in a timely and respectful manner; and compliant with policies and procedures, contract requirements, regulations, and local labor law
- Perform initial interviews to analyze applicants’ abilities, and demonstrate an ability to anticipate hiring manager needs and preferences for roles in assigned target group; conducts new-employee orientations; monitors career-pathing program; handles employee relations counseling and exit interviewing.
- Interface With other HR/Training team members to utilize and improve talent acquisition and retention practices and programs such as managing the communication between offer acceptance and start date, onboarding and induction etc.
- TALENT Focus - Roles: CS and operational roles independently; Technical or Sr roles, with support of Talent Team. Supervise CS recruitment, with the admin support of Talen, to ensure consistency across geographies and a Japanese assessment. Seek out new recruitment avenues (agencies, job boards and ways of work).
Office Manager
AUCNET
03.2014 - 01.2016
- Business trip with Boss, Interpretation of languages (Japanese/Chinese) during the business meetings, trainings/or workshops.
- Translate and draw up presentations, mails, minutes, proposal word processing.
- Project/ Event Coordination, Creating and maintaining filing systems, Letter writing, Keeping diaries, Making arrangements including airline, hotel, and rental cars etc.,
- Performing general administrative duties, documenting accounting duties and coordinating with the other departments in the company.
- Facilitated cross-departmental communication, improving collaboration among teams and project outcomes.
Executive Assistant
Desert Oaks Resort
05.2013 - 09.2013
- Ensuring public areas and guest rooms are clean at all times
- Operating machinery to clean public areas, guest rooms and other equipment
- Reporting any problems to the supervisor/management.
- Monitoring stock levels of linen supply and cleaning products and reporting shortfall
Housekeeper
Marla Travellers Rest
09.2012 - 03.2013
- Till (Taking orders and cashier)
- Preparing food items, Assisting the chef in cooking, Cleaning all the work stations, Washing dishes
- Transferring stocks from the stockroom to the designated shelves
Receptionist
Swire Properties Ltd
06.2008 - 04.2011
- Managed front desk operations, ensuring timely assistance and professional communication with visitors.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with planning office events and meetings for smooth execution.
Receptionist
International Finance Centre Management Office (IFC)
06.2007 - 06.2008
- Handled correspondence and inquiries, fostering a welcoming environment and enhancing customer satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Check and report maintenance of Mall and Tour facilities
- Ensured guest safety and security, monitoring public areas and managing access to guest floors.
- Handled customer complaints to satisfy and retain guests.
- Giving information and directions, parking validation
- Assist in any emergency incidents
- Ensure efficiency of daily operation of the building
Education
Human Resources Management - Human Resources
The Hong Kong Management Association
Wan Chai 04.2001 -
Toeic and Commercial English course
CNC Language Centre, Inc
05-2016
Comprehensive and Commercial Japanese course
The Naganuma School (Tokyo School of Japanese Language)
06-2012
F.6 - F.7
Tsung Tsin Secondary school
07-2006
F.5
Excel Education
07-2004
F.1-5
King Ling College
07-2003
Skills
HR Aspects
Payroll processing
Employee engagement
Talent acquisition
Office management
Compensation and benefits
Project Event management
Personal aspects
MS Word, PowerPoint, Excel, Chinese typing(速成), basic computer operation skills
Teamwork, Multi-tasking, Responsible, organized
Problem Shooting, Analytical reasoning and critical thinking
Certification
Valid full class 1A driving License
Timeline
HR & Office Manager
Simplicity V8 Hong Kong Limited
11.2016 - 04.2026
Automobile Inspection Licence Level2
09-2015
Office Manager
AUCNET
03.2014 - 01.2016
Valid full class 1A driving License
10-2013
Executive Assistant
Desert Oaks Resort
05.2013 - 09.2013
Housekeeper
Marla Travellers Rest
09.2012 - 03.2013
Receptionist
Swire Properties Ltd
06.2008 - 04.2011
Receptionist
International Finance Centre Management Office (IFC)
06.2007 - 06.2008
Human Resources Management - Human Resources
The Hong Kong Management Association
04.2001 -
F.1-5
King Ling College
F.5
Excel Education
F.6 - F.7
Tsung Tsin Secondary school
Comprehensive and Commercial Japanese course
The Naganuma School (Tokyo School of Japanese Language)
Toeic and Commercial English course
CNC Language Centre, Inc
ACADEMIC QUALIFICATIONS
- 04/2016 English Proficiency Test (TOEIC) Score945
- 07/2012 Japanese Language Proficiency Test Level 1
- 03/2006 HKALE Graduated
- 05/2004 HKCEE Graduated
Hobbies
- Badminton
- kayaking
- Driving
- Travel