Overview
Work History
Education
Skills
Timeline
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Cecilia Chan

Overview

6
6
years of professional experience

Work History

Digital Operation Specialist - ECommerce

Louis Vuitton
08.2023 - Current
  • Manage daily eCommerce operation and improved operational efficiency by streamlining processes and implementing new workflow strategies.
  • Monitor eCommerce order from payment to shipment to ensure smooth deliveries to customers from managing warehouse.
  • Produce reports to analyze sales, fraud data, and communicate with internal/ external team.
  • Participate in digital project testing and deployment phase as well drafting SOP, change management guide and conduct UAT.

Market Manager - Southeast Asia

DMR Group - Digital Media Company
03.2021 - 08.2023
  • Monitoring & analysis service on Print, Web, and Social digital media platform for luxury markets.
  • Assist with brand's marketing team and preparing analysis for client's projects, campaign and monthly reports.
  • Monitor database to ensure accuracy and consistency with research methodology and deliver trainings and perform live presentations.
  • Manage client's enquiries regarding on methodology, data and visuals available on DMR platform.

Part Time Sales Associate

Michael Kors
03.2018 - 08.2018
  • Maintained up-to-date knowledge of customer buying habits.
  • Organized racks and shelves to maintain store visual appeal.
  • Achieved sales targets and promoted specific merchandise.
  • Worked with in-store teams, including merchandising, restocking and maintenance professionals, to maximize efficiency and meet all goals.

Education

Bachelor of Social Sciences - in Economics

University Of Ottawa
Ontario, Canada
12.2019

Skills

  • Fluent in English, Cantonese, and Mandarin
  • Proficiency in Microsoft Excel, PowerPoint, Word, and Photoshop

Timeline

Digital Operation Specialist - ECommerce

Louis Vuitton
08.2023 - Current

Market Manager - Southeast Asia

DMR Group - Digital Media Company
03.2021 - 08.2023

Part Time Sales Associate

Michael Kors
03.2018 - 08.2018

Bachelor of Social Sciences - in Economics

University Of Ottawa

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Cecilia Chan