Cecilia Chan
Overview
6
6
years of professional experience
Work History
Digital Operation Specialist - ECommerce
Louis Vuitton
Hong Kong
08.2023 - Current
- Manage daily eCommerce operation and improved operational efficiency by streamlining processes and implementing new workflow strategies.
- Monitor eCommerce order from payment to shipment to ensure smooth deliveries to customers from managing warehouse.
- Produce reports to analyze sales, fraud data, and communicate with internal/ external team.
- Participate in digital project testing and deployment phase as well drafting SOP, change management guide and conduct UAT.
Market Manager - Southeast Asia
DMR Group - Digital Media Company
03.2021 - 08.2023
- Monitoring & analysis service on Print, Web, and Social digital media platform for luxury markets.
- Assist with brand's marketing team and preparing analysis for client's projects, campaign and monthly reports.
- Monitor database to ensure accuracy and consistency with research methodology and deliver trainings and perform live presentations.
- Manage client's enquiries regarding on methodology, data and visuals available on DMR platform.
Part Time Sales Associate
Michael Kors
03.2018 - 08.2018
- Maintained up-to-date knowledge of customer buying habits.
- Organized racks and shelves to maintain store visual appeal.
- Achieved sales targets and promoted specific merchandise.
- Worked with in-store teams, including merchandising, restocking and maintenance professionals, to maximize efficiency and meet all goals.
Education
Bachelor of Social Sciences - in Economics
University Of Ottawa
Ontario, Canada12.2019
Skills
- Fluent in English, Cantonese, and Mandarin
- Proficiency in Microsoft Excel, PowerPoint, Word, and Photoshop
Timeline
Digital Operation Specialist - ECommerce
Louis Vuitton
08.2023 - Current
Market Manager - Southeast Asia
DMR Group - Digital Media Company
03.2021 - 08.2023
Part Time Sales Associate
Michael Kors
03.2018 - 08.2018
Bachelor of Social Sciences - in Economics
University Of Ottawa