Carson Yeung Ka Fai
Cargo Commercial
Hong Kong
Summary
Driven by a results-focused approach, problem-solving abilities, and product knowledge at Cathay Pacific Airways to enhance customer relations and improve service delivery efficiency. Expertise in teamwork and active listening facilitated the successful implementation of new initiatives, significantly boosting client satisfaction and loyalty.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Cargo Indoor Sales Officer
Cathay Pacific Airways
07.2021 - Current
- Gather information on market intelligence.
- Handle booking queue for the flights of the assigned sales area
- Support the implementation of new initiatives or projects
- Responded to internal/external customer needs by answering questions and providing detailed information about special products such as Priority Lift, Expert Lift, DG Lift, Secure Lift, Pharma Lift, Live Animal Lift, E-commerce etc.
- Cultivated strong relationships, establishing trust and loyalty among clients.
Baggage Services Officer
Cathay Pacific Airways
Hong Kong
03.2018 - 06.2021
- Act as ambassadors greeting arrival passengers
- Ensure any problems with baggage are dealt with quickly and with minimum disruption possible
- Handle passenger's lost items at the flight cabin, outport airport, and lounge.
- Offer alternative solutions to settle baggage claims and render assistance to all passengers
- Trace missing baggage thoroughly
Passenger Services Officer (Baggage Services)
Hong Kong Airport Services Limited
11.2016 - 03.2018
- Assist passenger at Baggage Enquire Desk -Handle cases of missing baggage, check-in baggage damage and items left on board
- Carousel patrolling and handle customer airline baggage related issues
- Arrange delivery of mishandled bags to passenger promptly
- Telephone/email inquiries form the customers
Education
Associate of Social Sciences - Social Sciences
HKU SPACE Community College
Hong Kong 09.2013 - 05.2015
Skills
Active Listening
Problem-solving abilities
Product Knowledge
Teamwork and Collaboration
Customer Relations
Languages
Chinese (Cantonese)
Native language
Chinese (Mandarin)
Advanced
C1
English
Advanced
C1
Reward
Star of Year 2018 - outstanding services and contribution at HKIA
Heart Awards 2020 - Jade Heart Winner
Timeline
Cargo Indoor Sales Officer
Cathay Pacific Airways
07.2021 - Current
Baggage Services Officer
Cathay Pacific Airways
03.2018 - 06.2021
Passenger Services Officer (Baggage Services)
Hong Kong Airport Services Limited
11.2016 - 03.2018
Associate of Social Sciences - Social Sciences
HKU SPACE Community College
09.2013 - 05.2015
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