Carrie Lo Sze Wai
Summary
15 years of solid account management and business development experience, including 4 years in OTA, global hotel wholesalers, and E-commerce. Highly motivated and data-driven with strong business acumen. Thrives in ambiguous situations, thinks outside the box, and willing to go the extra mile. Firm believer in promoting diversity and inclusivity, with extensive experience working with individuals from various cultural backgrounds, particularly in the APAC and CN markets.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Senior Manager, Strategic Partnerships
Rocket Travel by Agoda
01.2024 - 05.2025
- Strategically onboard & optimize hotel business with Greater Bay external travel agencies for Booking Holdings Group(NASDAQ: BNKG)
- Identify areas of improvement & implement customized revenue optimization strategies
- Lead, coach and develop a multifunctional team responsible for achieving set targets
- Autonomously design, and execute team-wide process innovations, improvements, pricing experiments and share data-driven learnings to create frameworks and scale it across partners
- Successfully influence and manage key stakeholders, upwards and cross-functionally, to set and drive common objectives and achieve business impact
- Effectively communicate business updates to senior leadership through Monthly/Quarterly Business Reviews, Strategic Deep Dives and other ad hoc requests
- Achievement: Onboarded 12 partners in 2024. These new partners contributed 5% share of wallet in HK & 17.6% in Macau in Q42024.
Senior Business Development Manager (HK & Macau)
Agoda.com
10.2021 - 12.2023
- Pioneered the launch of Agoda’s B2B Solutions in Hong Kong and Macau, serving as the first adopter of this innovative initiative developed by the HQ team.
- Played a key role in establishing the foundation for its long-term success by devising go-to-market (GTM) strategies, presenting solutions to key stakeholders, and providing actionable product feedback to enhance features and ensure market fit.
- Leveraged deep market insights and a collaborative approach to deliver impactful early results, driving adoption and scaling Agoda’s B2B Solutions across the region.
- Provide business solutions, based on data, to maximize Agoda’s accommodation availability, content competitiveness and business growth for hotel partners
- Initiate project with cross country managers to launch new campaign for new hotel acquisition & maximize inbound opportunities for existing hotel partners
- Achievement: Acquired 200+ active hotels in HK & MO and contributed net room night share at 27% per country level in Q42023. I was promoted from BDM to Senior BDM after 1 year of joining due to excellent performance.
Business Development Manager
SiS Hospitality Holdings Ltd.
10.2020 - 09.2021
- Assist the parent company SiS International Holdings Ltd. (HK Stock: 0529) to manage a portfolio of 23 hotel properties in Japan
- Lead our hotel operators in Japan to identify and implement a sales plan addressing hotel revenue, expand distribution channels and diversity source market segmentation
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Represented company and promoted products at conferences and industry events.
Regional Sales & Business Development Manager – Asia Pacific
Travellanda Ltd.
04.2018 - 05.2020
- Built C-level relationship with travel partners to establish long-term business growth
- Lead the sales team to deliver company targets, assist team members on sales planning and implement strategy
- Monitor sales performance and identity areas of improvement plan for APAC markets
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Account Development Manager (APAC)
WebBeds Asia Pacific
01.2015 - 03.2018
- Responsible for developing new and optimizing existing B2B & B2C FIT hotel business in APAC markets (core: HK, TW, KR)
- Analyzed territory performance and developed sales territory business plans.
- Developed account planning strategies, sales opportunities and accounts with growth potential.
- Organized regular client meetings to review progress, discuss concerns, and outline future goals.
- Frequent travel to attend and participate in relevant industry events and visit overseas partners
Assistant Sales Manager – E business Division
Miki Travel (HK) Ltd.
02.2014 - 12.2014
Sales Manager of Gateway Belgium
Pacific Leisure Corporation Ltd.
08.2011 - 02.2014
Sales Executive of Kingfisher Airlines
Pacific Aviation Marketing (HK) Ltd.
10.2009 - 03.2011
Education
Bachelor of Arts - Korean Studies
Kyung Hee University
Korea 01.2008 - 01.2009
Associate degree - Bilingual Communication Studies – English & Korean
City University of Hong Kong
01.2006 - 01.2008
Skills
Multilingual communication
Cantonese – Excellent
English – Fluent
Mandarin – Fluent
Korean – Fair
Computer skills
Microsoft Office
Salesforce
HubSpot
Metabase
SQL
Timeline
Senior Manager, Strategic Partnerships
Rocket Travel by Agoda
01.2024 - 05.2025
Senior Business Development Manager (HK & Macau)
Agoda.com
10.2021 - 12.2023
Business Development Manager
SiS Hospitality Holdings Ltd.
10.2020 - 09.2021
Regional Sales & Business Development Manager – Asia Pacific
Travellanda Ltd.
04.2018 - 05.2020
Account Development Manager (APAC)
WebBeds Asia Pacific
01.2015 - 03.2018
Assistant Sales Manager – E business Division
Miki Travel (HK) Ltd.
02.2014 - 12.2014
Sales Manager of Gateway Belgium
Pacific Leisure Corporation Ltd.
08.2011 - 02.2014
Sales Executive of Kingfisher Airlines
Pacific Aviation Marketing (HK) Ltd.
10.2009 - 03.2011
Bachelor of Arts - Korean Studies
Kyung Hee University
01.2008 - 01.2009
Associate degree - Bilingual Communication Studies – English & Korean
City University of Hong Kong
01.2006 - 01.2008