Carrie Chu Hoi Ling
Summary
Results-driven Senior Business Analyst with expertise in user acceptance testing, project management, and process optimization. Proven success in driving business improvements, delivering projects on schedule, and developing innovative solutions. Skilled in problem analysis, stakeholder communication, and team collaboration to enhance operational efficiency and achieve organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Prudential Hong Kong
12.2023 - Current
- Executed user acceptance tests (UAT), achieving 100% test coverage by meticulously documenting and organizing test results.
- Communicated UAT findings to IT and business stakeholders, ensuring issue correction and verification.
- Resolved issues promptly by following up on defects identified during UAT.
- Collaborated with project managers and business users to define comprehensive system testing scenarios.
- Prepared detailed test cases and expected outputs, delivering high-quality testing.
- Optimized business processes by providing analytical support and identifying areas for operational improvement.
- Developed business user stories, test plans, and test cases, meeting project scope and sprint goals.
- Supported project scoping, task scheduling, progress monitoring, and issue management, ensuring timely project delivery.
Business Analyst
FT Life Insurance
03.2022 - 05.2023
- Collected user requirements by effectively communicating with internal and external stakeholders.
- Defined project scope by coordinating with product team and business stakeholders.
- Implemented projects by collaborating with project managers.
- Coordinated system service change requests, meeting stakeholder needs.
- Managed 20+ different project scopes on POS system, ensuring successful multi-project oversight.
- Reviewed and analyzed UAT, delivering high-quality testing.
- Performed data analysis to provide weekly project reports.
- Tracked and resolved issues by reporting testing problems to vendors and Jira system.
Assistant Officer
China Life Insurance
03.2019 - 02.2022
- Facilitated efficient collaboration by communicating across departments.
- Ensured compliance checks by analyzing KYC document matching.
- Conducted customer due diligence (CDD) of existing customers.
- Identified improvement opportunities and participated in system/procedure reviews of AML, KYC, and CDD, optimizing processes.
- Executed UAT of new products, verifying product testing.
Education
Master of Business Administration -
University of Central Lancashire
04.2024
Advanced Diploma - Live Entertainment, Festival and Event Management - undefined
HKU SPACE
01.2004
Skills
- Product Implementation
- Business Analysis
- User Acceptance Testing (UAT)
- Agile Methodologies
- System Testing
- Problem Solving
- Task Scheduling
- Progress Monitoring
- Process Optimization
Certification
FLMI Level 1 - LOMA
Languages
Chinese (Cantonese)
Native language
English
Proficient
C2
Chinese (Mandarin)
Advanced
C1
Notice period
1-month notice
Expected Salary
HK$35,000, which is negotiable
Timeline
Senior Business Analyst
Prudential Hong Kong
12.2023 - Current
Business Analyst
FT Life Insurance
03.2022 - 05.2023
Assistant Officer
China Life Insurance
03.2019 - 02.2022
Master of Business Administration -
University of Central Lancashire
Advanced Diploma - Live Entertainment, Festival and Event Management - undefined
HKU SPACE
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