Carmen Lau
Hong Kong
Summary
Experienced system administrator with over 8 years of managing creating and implementing people system and data governance.
Skilled in troubleshooting and resolving system performance and implementing.
Strong communication and organizational skills with a track record of successfully handling multiple projects simultaneously.
Overview
17
17
years of professional experience
Work History
Regional People System Adminstrator
Arup Hong Kong Ltd
03.2021 - 12.2024
- Project management - Implemented project management best practices to improve project outcomes & streamline different business requirement from various countries
- Data Governance - data collection, comparison & verification of data accuracy. Improved data integrity, streamline data management processes, leading to more efficient access and retrieval of information.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Collaborated with internal and external business partners / consultants by providing accurate response to inquiries and concerns regarding system performance or functionality.
- Change management - Facilitated communication and alignment between business partners and Global project team.
Human Resources Officer
Atkins China Ltd
11.2015 - 04.2016
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Managed employee benefits programs, ensuring timely enrollment and accurate recordkeeping.
- Maintained HRIS databases and generated report on key HR metrics.
HRIS Analyst
Noble Resources HK Ltd
07.2014 - 11.2015
- Developed and maintained HRIS systems, including troubleshooting and resolving technical issue.
- Supported human resources department in areas such as people metrics, reporting, finance and analytics.
- Improved data accuracy with meticulous management of employee records and data entry.
- Reduced manual workload for HR staff by automating key tasks through the HRIS platform.
- Participated in HRIS system upgrades and enhancements, testing new features and functionality.
HRIS Analyst
Johnson Controls HK Ltd
10.2008 - 07.2014
- Created and implemented new HRIS processes and procedures to increase efficiency.
- Improved data accuracy with meticulous management of employee records and data entry.
- Streamlined HR processes by implementing efficient HRIS solutions, enhancing overall productivity.
- Reduced manual workload for HR staff by automating key tasks through the HRIS system.
- Worked closely with other departments such as finance and IT to ensure seamless data flow between different systems.
IT Administrator
Johnson Controls HK Ltd
02.2008 - 10.2008
- Administered user accounts and permission in Active Directory.
- Provided technical support for software and hardware issues to end users.
- Monitored system performance and conducted regular maintenance tasks.
- Collaborated with IT teams to implement new technologies and upgrade.
Education
Associate of Science - Information Technology
University of Hawaii
Hawaii, USA06-2003
High School Diploma -
Roosevelt High School
Hawaii, USA06-1998
Skills
- System upgrades
- System monitoring
- Technical support
- System updates
- User support
- User training
- Team collaboration
- System testing
- User management
- Incident management
- Project management
- Offboarding and onboarding
Languages
English, Chinese (Mandarin), Chinese (Cantonese)
Native language
Timeline
Regional People System Adminstrator
Arup Hong Kong Ltd
03.2021 - 12.2024
Human Resources Officer
Atkins China Ltd
11.2015 - 04.2016
HRIS Analyst
Noble Resources HK Ltd
07.2014 - 11.2015
HRIS Analyst
Johnson Controls HK Ltd
10.2008 - 07.2014
IT Administrator
Johnson Controls HK Ltd
02.2008 - 10.2008
Associate of Science - Information Technology
University of Hawaii
High School Diploma -
Roosevelt High School
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