Carlo Hung
Retail Manager
Hong Kong
Summary
Carlo has extensive experience in retail management and operation, especially in luxury brands, he has worked with Loewe, Alexander McQueen, Louis Vuitton, and Christian Dior previously. In 2014 and 2017, he was selected by LVMH for a relocation opportunity from Hong Kong to Taipei for the brand-new Christian Dior flagship store and store attachment trainings with the Louis Vuitton staffs and VIP Client relation management. Prior to that, he had also worked at the Shanghai Tang first concept store located at the Macau Four Seasons Hotel for three and a half years. Carlo is fluent in English, Cantonese, and Mandarin. He is keen to take on an advance scope of job role and has great passion to take his career to the next level in management role.
Overview
27
27
years of professional experience
3
3
Languages
Work History
Retail Manager
Kajal Naina
11.2022 - Current
- Develop new SOP and manager store operation
- Driving sales in all retail channels, online & offline
- Explore new business opportunity [example: cooperation with different brands / mini event]
- Sales performance with double digit growth 2023 vs 2024
- Supervising and guiding staffs towards maximum performance
- Manage & develop the CRM and enhance clients shopping experiences
Retail Manager
#HAPi
10.2021 - 11.2022
- Driving sales in all retail channels, online & offline
- Planning, overseeing & executing marketing initiatives together with partners
- Handling existing & new international retail customers
- Manage & develop the store operation
- Fully responsible for the CRM development of the #Hapi Hong Kong
Store Manager
Loewe & Christian Dior [ LVMH ]
05.2015 - 06.2018
- Oct 2017 to Jun 2018 Taipei New SKM Store opening & new store operation.
- Taipei SKM flagship store/ Sales ranking Taipei no. 1
- New store opening project and training brand new staffs
- Merchandising assortment buying and strategy planning
- Develop new SOP and hosting 5 CRM VIP events
- Motivate staffs and develop their strength
- May 2015- Oct 2017 Loewe Store Manager
- HK International Airport store/ Sales ranking total HK no. 2
- Drive sales and achieved the yearly KPI [ UPT/ ABP/ Mystery shopper result]
- Build VIP clients relationship and CRM actions
- Merchandising management & assortment feedback
- Staff Management & development [Staffs provide excellent service and able achieved KPI]
Store Manager
Alexander McQueen
07.2014 - 04.2015
- Store Manager HK Landmark store & Sogo store / Sales ranking no. 1& 3
- Opening the new Sogo store and create the new SOP
- Engage the VIP services and tailor-made CRM events for both stores.
- Clients’ development and retain VIP client
- Yearly KPI planning and target setting
Assistant Store Manager
Louis Vuitton Hong Kong Limited
04.2011 - 06.2013
- Strong communication with merchandising department for exclusive assortment at Landmark store
- Responsible & lead the team launch the 1st Men made to order “Taiga collection personalization” services
- Monitor and coach after sales services team
- Motivate staffs and monitor staff’s performance
- Develop the VIP and tailor-made unique VIP appointment
- Aug 2013 – Jul 2014 [Taipei LV Masion attachment/ Sales ranking no.1]
- Business development and achieved Q3 –Q4 sales.
- Train up the new young management team and people development
- First High Jewelry event in Taiwan and Elite Clients engagement
- Create Clients event and develop potential client
Store Manager
Shanghai Tang Limited
08.2008 - 04.2011
- [Operate their first flagship store at Macau Four season hotel/ Sales ranking no. 2 in HK & Macau]
- Achieved the yearly budget and achieved KPI
- Merchandising assortment selection & develop new SOP for Macau’s team
- Support CRM event and groom potential local clients
- Strong communication with head quarter ask for support [ e.g : Marketing / Client development / Merchandising ]
- Communication with Four Season hotel concierge understand the traveler’s pattern and arrange the exclusive private event
Acting Supervisor
Christian Dior Limited
04.2005 - 06.2008
- [Landmark & Canton Road Dior Homme/ Sales ranking no. 1& 3]
- Merchandising assortment arrangement and constructive feedback
- Support the department manager achieved the sales KPI
Store Supervisor
Escada (Asia) Limited
07.2004 - 04.2005
- [ Canton Road / Sales ranking no. 1]
- Support Store manager hit the yearly budget and KPI
- Monitor staffs performance and motivate team hit the UPT 1.8 and ABP $ 25,000 per transaction
Senior Sales
Sidefame Limited (A/T)
07.2003 - 07.2004
- [ Lee Garden Cocktail Concept store / Sales ranking no. 1]
- 1st in charge and reporting the Senior Retail manager.
- Meet the KPI and Develop CRM events
Sales Associate
Agnes b, Hong Kong Limited
03.2001 - 07.2003
- [Park Lane Hotel Sales ranking no.3]
- Achieved the individual KPI
- Build the strong relationship with potential clients
Senior helper
Esprit, Hong Kong Limited
10.1998 - 02.2001
- [TST flagship store/ Sales ranking no. 1]
- Achieved the personal target
- Provide the excellent and professional services
Education
Retail Management & Customers Behavior Diploma -
HKMA
BA Hon Fashion Marketing & Fashion Design Top Up Degree - undefined
University of Huddersfield
Fashion Retail Store Management Certificate - undefined
Fashion Institute of Technology
Professional Diploma Programme in Fashion Design - undefined
HK Chinese University
Skills
Sales analysis
Business administration
Operations management
Inventory control
Customer service
Relationship selling
Strategic selling
Business development
Staff management
Store operations
Professional Awards Qualifications
HK Retail Management association RMA award [ Top 3 in Retail industry ]
- Hong Kong Service & Courtesy Award Programme, 1999
Timeline
Retail Manager
Kajal Naina
11.2022 - Current
Retail Manager
#HAPi
10.2021 - 11.2022
Store Manager
Loewe & Christian Dior [ LVMH ]
05.2015 - 06.2018
Store Manager
Alexander McQueen
07.2014 - 04.2015
Assistant Store Manager
Louis Vuitton Hong Kong Limited
04.2011 - 06.2013
Store Manager
Shanghai Tang Limited
08.2008 - 04.2011
Acting Supervisor
Christian Dior Limited
04.2005 - 06.2008
Store Supervisor
Escada (Asia) Limited
07.2004 - 04.2005
Senior Sales
Sidefame Limited (A/T)
07.2003 - 07.2004
Sales Associate
Agnes b, Hong Kong Limited
03.2001 - 07.2003
Senior helper
Esprit, Hong Kong Limited
10.1998 - 02.2001
BA Hon Fashion Marketing & Fashion Design Top Up Degree - undefined
University of Huddersfield
Fashion Retail Store Management Certificate - undefined
Fashion Institute of Technology
Professional Diploma Programme in Fashion Design - undefined
HK Chinese University
Retail Management & Customers Behavior Diploma -
HKMA
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