Summary
Overview
Work History
Education
Skills
Timeline
Generic
C A R L JANZEN MARQUEZ

C A R L JANZEN MARQUEZ

Senior Customer Service Representative
North Point

Summary

Enthusiastic Customer Service Representative with more than 5 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with clients. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.

Overview

8
8
years of professional experience
16
16
years of post-secondary education
3
3
Languages

Work History

SENOIR CUSTOMER SERVICE REPRESENTATIVE

PUBLIC FINANCE LIMITED
05.2020 - Current
  • Processed customer loan applications, account forms, and financial service requests with accuracy and compliance to regulatory standards
  • Built and maintained long-term client relationships through transparent, respectful, and solution-oriented communication
  • Managed high volumes of incoming calls, addressing customer inquiries, resolving complaints, and providing guidance on financial products
  • Maintained detailed and accurate records of all customer interactions and transactions within internal databases
  • Conducted payment processing for cash, checks, and loan repayments, ensuring error-free transactions and fostering customer trust
  • Mentored and supported new hires by implementing workflow management systems that enhanced task accuracy and regulatory adherence
  • Collaborated cross-functionally with sales, credit, and compliance teams to improve customer experience and support retention efforts
  • Resolved customer service issues using company processes and policies and provided updates to customers.

FOOD & BEVERAGE SERVICE ASSOCIATE

MAXIM'S CATERING
08.2017 - 12.2019
  • Greeted and seated guests promptly and courteously, ensuring a welcoming and positive dining experience
  • Processed food and beverage orders accurately and delivered items with attention to timing, presentation, and service quality
  • Responded knowledgeably to customer inquiries regarding menu items, ingredients, and dietary restrictions, providing personalized recommendations based on guest preferences
  • Delegated daily service duties and side tasks to team members to promote operational efficiency and team collaboration
  • Maintained a clean and organized service area in accordance with hygiene and safety standards
  • Upheld strict hygiene and cleanliness standards by ensuring the service area complied with food safety and sanitation regulations
  • Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
  • Provided accurate answers and solutions to customer concerns, inquiries and complaints.

Education

HIGH SCHOOL DIPLOMA - HKDSE

KIANGSU CHEKIANG COLLEGE
Hong Kong
04.2001 - 01.2017

Skills

  • Customer service

  • Teamwork & Multitasking

  • Sales Cashier

  • Documenting & Record Keeping

  • Training & Delegation

  • Computer Literacy

  • Customer support

  • Quality assurance

Timeline

SENOIR CUSTOMER SERVICE REPRESENTATIVE

PUBLIC FINANCE LIMITED
05.2020 - Current

FOOD & BEVERAGE SERVICE ASSOCIATE

MAXIM'S CATERING
08.2017 - 12.2019

HIGH SCHOOL DIPLOMA - HKDSE

KIANGSU CHEKIANG COLLEGE
04.2001 - 01.2017

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C A R L JANZEN MARQUEZSenior Customer Service Representative