Calvin Cheung
Kwun Tong,KKT
Summary
As a highly accomplished and results-oriented professional, I bring extensive experience in both frontline and backend banking and customer operations. My career is marked by a consistent track record of delivering exceptional service, optimizing operational efficiency, and ensuring strict adherence to regulatory compliance within dynamic financial environments. I am adept at managing high-volume call centers and resolving complex client inquiries, and I am now seeking to apply my international perspective to a challenging role in Hong Kong's financial sector.
Overview
6
6
years of professional experience
1
1
Certification
4
4
Languages
Work History
Operations Coordinator (International Experience)
Canada
01.2023 - 01.2025
- Adaptability: Navigated diverse frontline environments, fostering problem-solving skills in unfamiliar cultural settings.
- Workflow Coordination: Efficiently managed pharmacy workflows and maintained meticulous attention to detail in a regulated setting.
- Financial Integrity: Responsible for daily reconciliation, security, and accuracy of cash handling and POS operations.
Operations Assistant
Nanyang Commercial Bank
05.2025 - 07.2025
- Client Onboarding & KYC: Manage the full account opening process for both retail and corporate clients; conduct thorough Know-Your-Customer (KYC) checks and Customer Due Diligence (CDD) in compliance with regulatory standards.
- Client Services: Act as the primary point of contact for client enquiries, providing professional and timely support to resolve issues and maintain high customer satisfaction.
- Operational Coordination: Liaise effectively with internal departments (IT, Settlement, Compliance etc.) and external parties (brokers, custodians etc.) to ensure smooth daily operations.
- Administration: Maintain accurate records and document filing systems; perform ad-hoc administrative duties as assigned by supervisors.
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
Personal Banking Executive
HSBC
09.2023 - 02.2023
- Volume Management: Managed 60-85 inbound calls daily under high-pressure conditions.
- Operational Excellence: Achieved high first-call resolution rates for complex online banking issues, boosting customer satisfaction.
- Financial Precision: Executed foreign exchange transactions up to $3M and supported approximately $1M in monthly mortgage volume.
- Regulatory Rigor: Processed 15-30 credit applications monthly with 100% adherence to internal and regulatory policies.
Assistant Technical Officer
Prenetics
05.2021 - 11.2022
- Process Integrity: Performed precise sample processing and RNA extraction following stringent biosafety guidelines and SOPs.
- Quality Control: Prepared materials in strict accordance with Standard Operating Procedures (SOPs) for high-throughput testing.
Lab Assistant
Bureau Veritas
03.2019 - 09.2019
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Prepared specimens for testing and analysis.
- Learned multiple molecular biological techniques.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
Education
Higher Diploma - Chemical Technology
Skills
Banking Operations: High-value FX transactions, mortgage support, and credit application processing
Relationship Management: Empathetic complaint handling, building long-term trust, and proactive engagement
Compliance & Risk: Deep understanding of regulatory frameworks, audit readiness, and operational risk mitigation
Technical Proficiency: Salesforce CRM, Core Banking Platforms, and Microsoft Office Suite
Software: Microsoft Office, CRM Systems (Salesforce), Core Banking Platforms, and LIMS
Timeline
Operations Assistant - Nanyang Commercial Bank
05.2025 - 07.2025
Personal Banking Executive - HSBC
09.2023 - 02.2023
Operations Coordinator (International Experience) - Canada
01.2023 - 01.2025
Assistant Technical Officer - Prenetics
05.2021 - 11.2022
Lab Assistant - Bureau Veritas
03.2019 - 09.2019
Hong Kong Institute of Vocational Education - Higher Diploma, Chemical Technology
EDUCATION & SKILLS
English (Fluent), Cantonese (Native), Mandarin (Proficient).