Bryan Wong
F&B, Marketing And Event, Maritime
Summary
Dynamic professional with a proven track record in hospitality, maritime and marketing, notably at The Mariners, Kerry Hotel and Hyatt Centric Hotel. Expert in customer service and team collaboration, enhancing guest engagement and operational efficiency. Recognized for critical thinking and problem-solving skills, successfully managing high-pressure situations while fostering positive relationships with clients and vendors.
Overview
6
6
years of professional experience
3
3
Languages
Work History
F&B Associate
The Mariners, Kerry Hotel Hong Kong
11.2025 - Current
- Managed high-stress situations calmly while resolving any issues that arose during shift operations, and resolving disputes or conflicts among customers.
- Maintained positive relationships with vendors, ensuring timely deliveries and consistent product quality.
- Demonstrated adaptability through cross-training in various F&B roles, including server, bartender, and host/hostess positions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Marine Service Assistant
DB Transportation Services Limited
04.2025 - 11.2025
- Established strong working relationships with local authorities for improved coordination during joint operations.
- Enhanced the morale and welfare of fellow Marines through the organization of recreational activities and special events.
- Fostered strong relationships with partner nations through participation in joint military exercises and cultural exchanges.
- Provided crucial first aid treatment during medical emergencies, preserving the health of fellow service members on the battlefield or during training evolutions.
Marketing and Communications Manager
Hil 2 Limited
03.2021 - 03.2025
- Enhanced customer engagement through the creation of compelling content for social media and email marketing initiatives.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Server
Hyatt Centric Hotel
11.2019 - 05.2022
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Bachelor of Communications - Jan 2017 - Oct 2019
Simon Fraser University
Canada 04.2001 -
Jul 2014 - Feb 2016
Man Kwan QualiEd College
04.2001 -
Skills
Customer service
Hospitality service expertise
Marine machinery operation
Marketing plan implementation
Critical thinking
Problem solving
Active listening
Decision-making
Guest engagement
Team collaboration
Timeline
F&B Associate
The Mariners, Kerry Hotel Hong Kong
11.2025 - Current
Marine Service Assistant
DB Transportation Services Limited
04.2025 - 11.2025
Marketing and Communications Manager
Hil 2 Limited
03.2021 - 03.2025
Server
Hyatt Centric Hotel
11.2019 - 05.2022
Bachelor of Communications - Jan 2017 - Oct 2019
Simon Fraser University
04.2001 -
Jul 2014 - Feb 2016
Man Kwan QualiEd College
04.2001 -