Bruse Chan
Business, Transformation & IT Project Manager
Tsuen Wan
Summary
Strong business, transformation and IT project management professional, with track record of delivering complex projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
Overview
3
3
Languages
2
2
Certifications
13
13
years of professional experience
Work History
Full Stack Engineer
HSBC
06.2022 - Current
- Led multiple regional Corebanking teams to deliver projects with Agile methodology
- Led various testing teams, environment teams, engineering teams throughout the entire delivery cycle, i.e. to go through Business Requirement Document (BRD), design review board, complete development, unit testing, SIT, non-functional testing, API/MQ/ SFTP performance testing, component testing, E2E testing, UAT support, Change Approval Board (CAB), release preparation, post-release activities, user health check/PVT
- Ensured completion of IT policy compliance and release artefacts, including design approval, functional design, API approval, testing signoff, code scanning, CAB approval, release/change order approval, maintenance approval, and downtime approval prior to launch
- Work with architectures, BA, Engineers and other IT teams to come up with solutions based on Corebanking standard, and obtained relevant approval and dispensation.
- Cultivated strong relationships with internal, external, local, regional, and global stakeholders to facilitate project delivery
- Quotation & budget control with aid of Clarity, Pioneer & GPDM
- Manage IT artefacts and delivery with aid of Jira and Confluence
Manager, Sales & Service Project
Dah Sing Bank
11.2019 - 06.2022
- Managed a team of 5-9 BA/testers to implement bank-wide customer service and telemarketing initiatives for Contact Centre, including:
- Remote account opening via mobile
- Service automation with IVR
- Predictive Dialer over manual dialing
- P-loan application via Whatsapp/Chatbot
- Conducted operations re-engineering to improve efficiency
- Managed good relationship and collaborated with internal and external stakeholders
- Initiative prioritization & reporting to management
- Reviewed deliverables from BA/testers, ensuring alignment with business objectives and quality standards for business cases, user requirements, UAT plans, test case, test result, health check plan and training materials
- Monitored delivery and health check progress, ensuring timely completion of UAT and adherence to project milestones
- People management on the BA/tester
Project Manager (Contract)
Citics Bank International
07.2019 - 11.2019
- Deliver Fintech initiatives, e.g. AI Voicebot powered by China tech giant iFly-Tech
- Supported team in reviewing and approving new product proposals
- Obtained Independent Assessment from 3rd party auditor (PWC), & approval from Hong Kong Monetary Authority (HKMA) before release
Project Manager
Citibank
01.2019 - 06.2019
- Contributed to bankwide migration initiative within Consumer Banking - Portfolio Finance, Deposit & Transaction Banking Section.
- Reviewed function spec, test case & UAT results (e.g. Jetco/Epsco, Samsung Pay)
- Facilitated vendor management for checkbook and debit card services to maintain operational efficiency., handled production incidents
- Coordinated with Global IT & UAT teams, Legal, Compliance, Ops, Marketing, etc
- (6-month Contract BA)
Assistant Manager
Dah Sing Bank
05.2018 - 12.2018
- Supported customer service operations in Contact Centre to enhance customer satisfaction.
- Led team of 3 testers to deliver SME Banking and Retail/Digital Banking initiatives on schedule, enhancing service offerings.
- Reviewed and prepared delivery documents, delivery plan, functional specifications, UAT plan, and operations manuals to ensure project alignment.
- Provided system training, production incident support, MIS/status report
- Collaborated with HK and Mainland tech teams and counterparties to develop test cases, conduct UAT, and perform production health checks, ensuring system reliability.
Assistant Project Manager
Hang Seng Bank
02.2017 - 04.2018
- Executed end-to-end Private Banking initiatives, including investment risk profiling and e-statements
- Initiated projects by defining scope, reviewing BRD, and business cases, and preparing project charters
- Planned projects thoroughly, including identifying and collaborating with various stakeholders, e.g. business, Ops, diverse IT teams, compliance, developing project plans, and reviewing functional specifications
- Expertly managed the user acceptance testing (UAT)
- Closely monitored project progress, held status meetings, resolved issues and conflicts between stakeholders, drove business changes, and updated procedure manuals
- Prepared health check/pilot run plans and production release plans to ensure seamless project completion
- Assisted users in conducting post-implementation health checks and reviews
- (Transformation)
Project Executive
Adjuno
12.2014 - 01.2017
- Involved in full SDLC of cloud-based B2B supply chain solutions:
- Provided quotation & solution based on BRD
- Prepared technical spec & functional spec
- Software development with SQL & JavaScript
- Set up SFTP interface with client system
- Conducted unit test, and E2E testing with client system
- Resolved software defects to enhance system performance.
- Production setup, release & support
- User training
- (Formerly CS Solutions)
Management Trainee
Ace Mold Co. Ltd
07.2013 - 07.2014
- Took part in RFID-enabled manufacturing system:
- Gathered requirements from users and management
- Conducted UAT and user training
- Connect manufacturing hardware to the system
Education
BSc (Hons) - Logistics Engineering and Management
Skills
Project Planning & Monitoring
Stakeholder Management
Business Analysis
Risk Management
Agile Methodologies
Accomplishments
- Collaborated with team of 10+ in the delivery of AU New Payment Platform (real time payment) project, with a budget of USD $500k+ in HSBC
- Increased company anticipated revenue by USD $1M+ by negotiating completing a Samsung Deposit Project in HSBC
- Designed and launched the Predictive Dialer Project, resulting in a HKD$ 1M+ increase of annual anticipated P-loan revenue in Dah Sing Bank
- Completed a reverse engineering project to write technical spec from source code in Adjuno
Certification
Certified Scrum Master (CSM) - Global Association For Quality Management (GAQM)
Timeline
Full Stack Engineer - HSBC
06.2022 - Current
Manager, Sales & Service Project - Dah Sing Bank
11.2019 - 06.2022
Project Manager (Contract) - Citics Bank International
07.2019 - 11.2019
Project Manager - Citibank
01.2019 - 06.2019
Assistant Manager - Dah Sing Bank
05.2018 - 12.2018
Assistant Project Manager - Hang Seng Bank
02.2017 - 04.2018
Project Executive - Adjuno
12.2014 - 01.2017
Management Trainee - Ace Mold Co. Ltd
07.2013 - 07.2014
Hong Kong Polytechnic University - BSc (Hons), Logistics Engineering and Management
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