Bouchra Kasbaoui

• Define supplier quality assurance strategy.
• Manage KPIs and rank suppliers.
• Ensure QC team (2 local QCs + 3rd party lab for in-line and final QC) follows standard procedures.
• Manage and solve quality production issues and implement corrective actions to mitigate quality risks.
• Supervise 3 garments in fitting sessions and ensure calendar adherence of comments output.
• Handle claims with markets and factories.
• Manage 1 quality assistant for material and garment testing under GB standard.
• Write monthly newsletters to stakeholders and prepare weekly reporting.
• Review seasonal claims of each country market for analysis and approval to finance.
• Supervise and provide forecast for quality department budget (inspection, testing, expenses).
• Pre-scan sustainable material selection and fabric data sheet check at fabric sourcing.
• Sustainability Chain of custody compliance: collection and validity verification of scope certificate (RDS, GOTS) and transaction certificates.
• Support traceability project by QR CODE hang tag.
• Sustainable chemical management: pre-scan material data sheet, collection of relative certifications (OEKO-TEX std 100, BLUESIGN, ZDHC, REACH commitment).

Achievements:

• Reduced workmanship, fitting and fabric claims by 50% within one year.
• Reduced order cancellations due to quality issues or testing failures to zero.
• Increased 1st inspection pass rate from 65% to 80% with continuous improvement process implementation.
• Supported in expanding % of sustainable garments in collection from 25% to 75%.
• Shaping quality team by recruiting and training, team building and establishing internal produce for smooth cooperation.

• Built a leading QC/QA team and ensured compliance with technical specifications and quality requirements.
• Managed laboratories and third parties to monitor budgets, processes, and testing.
• Maintained factory relationships and handled client claims effectively.
• Conducted regular social and environmental audits of factories according to international standards (BSCI, SA8000, SMETA).
• Supported in sustainable material certification process to meet clients' demands and requirements.
• Sourced and evaluated new factory partners.

Achievements:

• Certified carryover fabrics to OEKO-TEX standards.
• Established in-house laboratory to perform basic testing and quality assurance at fabric sourcing stage.
• Implemented pre-production meetings with QC and vendors to explain client requirements and set tolerances.
• Created independent factory quality control team to conduct final inspections.
• Developed quality management system guidelines for company.

• Supported inspection operations and shipments.
• Inspected garments and accessories for quality.
• Evaluated and trained quality control teams and factory workers.
• Resolved quality issues with suppliers and tracked corrective actions.

Achievement:

• Reduced customer claims by 30%.

• Managed factory production schedules and forecasts.
• Set productivity targets and assess team performance.
• Reduced average production lead times through team coordination.
• Evaluated team member performance regularly to identify and resolve productivity concerns.
• Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.

Achievement:

• Shortened average production lead time by 2 weeks (from 7 to 5 weeks).

• Developed testing protocols for nonwoven respirator masks (FFP2/3).
• Conducted head shape studies to define optimal fit.
• Analyzed problems and worked with teams to develop solutions.

• Conducted final inspections in factories to ensure products met client requirements.
• Reviewed inspection reports before sending them to clients.