BONNIE LUM
Kowloon East
Summary
Detail-oriented professional with extensive experience in administrative support and project coordination. Proven track record of optimizing office operations and enhancing efficiency through effective policy development and procurement management.
Overview
25
25
years of professional experience
Work History
Assistant Officer, Office Administration
Sun Life HK
Hung Hom
12.2021 - Current
- Deliver comprehensive administrative support to 300+ staff and external agencies, including procurement of office supplies, printing materials, and facility maintenance.
- Led end-to-end coordination of 2+ large-scale office relocation/restacking projects (staff floors, agency offices, workspace reallocation), ensuring zero business disruption. Managed logistics, resource allocation, and post-move support while maintaining strict compliance with company standards.
- Optimized space utilization by liaising with vendors, departments, and stakeholders to design cost-effective workspace solutions aligned with business needs.
- Processed vendor invoices (rent, courier, utilities) and managed communications with building management.
- Developed and implemented office policies and procedures to enhance operational efficiency, resulting in a reduction in administrative costs.
- Coordinated team events and meetings, including logistics management and catering, fostering a collaborative work environment and improving team morale.
Assistant Administrative Officer
Human Health (H.K) Limited
09.2020 - 12.2021
- Provide full spectrum of administration functions and support including stationery, printing materials, pantry supplies to Office, Medical Centre and special projects
- Responsible for the maintenance of office equipment and facilities
- In charge of Reception counter including greeting guests, handling telephone calls, mailing and courier services
- Job arrangement for Office Assistant
- Organize company event and staff activities
Receptionist/Administrative Assistant
Bossini Enterprises Limited
05.2018 - 09.2020
- In charge of the Reception counter including greeting guests, handling telephone calls, mailing and courier services
- Responsible for petty cash reimbursement
- Stationery and pantry items ordering
- Provide office administration support such as repair & maintenance, office supplies ordering and record management
- Support on company event and staff activities
Clerk / Receptionist
Fast Harvest Limited
05.2017 - 04.2018
- Responsible for answering the switchboard telephone calls
- Greeting and serving the overseas colleagues
- Handling the general administration work including stationery ordering and record management
- Handling the petty cash reimbursement
Service Leader - Cafe Too
Island Shangri-La Hong Kong
02.2015 - 05.2017
- Supervise the team and provide training to the subordinates
- Handle administrative work, staff roster and daily report
- Ensure all requests and complaints from guests are handled appropriately
Service Associate - Cafe Too
Island Shangri-La Hong Kong
05.2002 - 02.2015
- Checking and replying the customer email
- Answering the telephone and greeting customers
- Courteously greet and escort guests to tables assist them in seating
- Control stationery and toner inventory
Waitress - The Cafe
The Park Lane Hong Kong
07.2000 - 05.2002
- Order bar supplies and maintain record and control of bar stock general store supplies
- Maintain a clean and tidy environment of the restaurant
- Maintain supreme beverage quality and hygiene standard
Education
Certificate - Personnel Administration And Operations
The Hong Kong Management Association
Hong Kong06-2024
Putonghua Course - Intermediate
Hong Kong Professional Putonghua School
01.2007
Certificate of Business Accounting -
Hong Kong Christian Service Kwun Tong Vocational Training Centre
01.1997
Certificate of Commercial Studies -
Caritas Institute for Further and Adult Education Kwun Tong
01.1996
Skills
- Administrative support
- Project coordination
- Procurement processes
- Facility operations
- Framework creation
- Event coordination
Languages
- English, fluent
- Chinese, Fluent
- Mandarin, Fluent
Timeline
Assistant Officer, Office Administration
Sun Life HK
12.2021 - Current
Assistant Administrative Officer
Human Health (H.K) Limited
09.2020 - 12.2021
Receptionist/Administrative Assistant
Bossini Enterprises Limited
05.2018 - 09.2020
Clerk / Receptionist
Fast Harvest Limited
05.2017 - 04.2018
Service Leader - Cafe Too
Island Shangri-La Hong Kong
02.2015 - 05.2017
Service Associate - Cafe Too
Island Shangri-La Hong Kong
05.2002 - 02.2015
Waitress - The Cafe
The Park Lane Hong Kong
07.2000 - 05.2002
Certificate - Personnel Administration And Operations
The Hong Kong Management Association
Putonghua Course - Intermediate
Hong Kong Professional Putonghua School
Certificate of Business Accounting -
Hong Kong Christian Service Kwun Tong Vocational Training Centre
Certificate of Commercial Studies -
Caritas Institute for Further and Adult Education Kwun Tong
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