Binna Jun
Butler
Happy Valley
Summary
Dynamic Operations Manager with over 15 years of expertise in hospitality and catering, specializing in staff training and development to elevate team performance. Proven track record of leading teams to enhance service quality and boost operational efficiency, resulting in increased client satisfaction. Skilled in cultivating strong client relationships and maintaining high standards of service execution, complemented by exceptional communication abilities that ensure seamless operations while upholding discretion and confidentiality. Diligent Butler with extensive management experience, adept at anticipating employer needs and maintaining organized affairs through exemplary administrative skills.
Overview
26
26
years of professional experience
3
3
Languages
Work History
Educational Advisor
Imperial UK Guardianship
10.2021 - 07.2025
- Advised international students on educational pathways and application processes in UK.
- Developed tailored support plans for students, enhancing academic performance and personal growth.
- Advised students on selecting appropriate extracurricular activities based on individual interests and goals.
- Mentored low achieving students to develop plans for grade improvements.
- Coordinated communication between students, families, and schools to foster supportive environments.
Head of Food and Beverage
PURE
01.2016 - 01.2023
- Directed the expansion of catering outlets, growing the NOOD store network from 6 to 23 locations.
- Supervised and trained staff, ensuring high standards of service quality and consistency across all outlets.
- Built strong relationships with clients, aligning service delivery with their expectations and brand objectives.
- Achieved financial KPIs by optimizing menu offerings and implementing advanced staff training, resulting in a 35% increase in sales.
- Oversaw food and beverage operations, ensuring high standards of quality and service.
- Developed and implemented cost control measures to optimize budget allocation.
- Established and maintained supplier relationships to ensure quality ingredient sourcing.
- Implemented inventory management systems to streamline ordering and reduce waste.
- Collaborated with culinary team to design innovative menus aligned with market trends.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
District Manager / Field Training Manager
Starbucks
06.2002 - 04.2010
- Managed 8-10 high-volume catering outlets, consistently surpassing financial KPIs and operational targets.
- Conducted detailed P&L analysis to drive profitability and inform operational strategies for underperforming stores.
- Enhanced service and hygiene levels, achieving top-rated customer service scores and compliance audits.
- Developed and maintained strong relationships with clients and internal teams to address operational needs effectively.
- Implemented training programs that improved staff competencies, supporting the expansion of the store network.
- Led recruitment and training programs, fostering a culture of excellence among staff members.
- Collaborated with cross-functional teams to enhance product offerings and customer experience.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Video Journalist / Reporter
SBS
03.1999 - 08.2001
- Produced promotional video content for L’Oréal Paris, aligning with market trends and brand expansion strategies.
- Collaborated on LG advertising campaigns, analyzing client objectives and operational needs.
- Built rapport with clients through effective communication and project management, ensuring successful project delivery.
- Researched and reported on leading European kitchenware, aligning content with market trends.
- Conducted interviews and researched topics to develop compelling narrative stories.
- Collaborated with editorial teams to plan and execute multimedia projects.
Education
Bachelor of Television Production and Editing -
ESRA
01.1999
Proficiency in English Language - Effective Communication and Liaison
Callet, Cambridge Language School
01.2002
Advanced French Language and history Certification - undefined
University d' Angers
01.1996
Skills
- Interpersonal Skills
- Exceptional communication
- Relationship management
- Time Management
- Organizational abilities
- Time management
- Training and Development
- Staff training
- Mentoring teams
Timeline
Educational Advisor
Imperial UK Guardianship
10.2021 - 07.2025
Head of Food and Beverage
PURE
01.2016 - 01.2023
District Manager / Field Training Manager
Starbucks
06.2002 - 04.2010
Video Journalist / Reporter
SBS
03.1999 - 08.2001
Advanced French Language and history Certification - undefined
University d' Angers
Bachelor of Television Production and Editing -
ESRA
Proficiency in English Language - Effective Communication and Liaison
Callet, Cambridge Language School