Billy Lam

• Developed and implemented comprehensive annual sales plans in collaboration with management, aligning with company objectives and financial targets
• Oversaw the annual budget for profit and loss (P&L) to ensure effective resource allocation and financial performance
• Formulated strategic plans and tactics to drive business growth and achieve the company's sales goals
• Managed a dynamic sales team, providing leadership, guidance, and support to maximize productivity and deliver profitable results
• Led the corporate market segment, catering to diverse industries including MNCs, Banking & Finance, Retail, Construction, Enterprise, and SMEs
• Facilitated yearly planning workshops, fostering collaboration with cross-departmental and divisional heads to align strategies and goals
• Designed and implemented targeted sales training programs, empowering staff to reach their full potential and contribute to company sales objectives
• Proactively managed customer expectations, ensuring a high level of satisfaction and cultivating long-term relationships
• Actively engaged in closing strategic opportunities and nurturing key customer accounts, including direct interaction with 'C' level executives
• Developed and optimized sales processes to drive desired outcomes, identifying areas for improvement and implementing necessary changes
• Established robust infrastructure and systems to support the success and scalability of the sales function
• Monitored customer, market, and competitor activities, providing valuable feedback to the company's leadership team and other relevant functions
• Collaborated closely with the marketing team to align sales and marketing strategies, ensuring effective support for sales initiatives
• Regularly reported on sales performance and participated in meetings with senior management to discuss progress and strategic direction
• Spearheaded business transformation initiatives by staying abreast of the latest telecom products and services, including fixed and mobile solutions
• Fostered close collaboration with Marketing, Presales, and Product teams, driving cross-functional cooperation and collectively achieving annual goals
• Provided effective performance coaching to subordinates, fostering a high-performance culture and enabling individuals to achieve their targets.

• Restructured SME segment, generated new streams of revenue through sales of products and services, with a focus on premium SME customers in the Hong Kong market
• Managed Corporate team / SME / Retention and Taxi segment sales forecast and pipeline to ensure accurate recording of prospecting activity, conversion success, active sales opportunities at each stage of the sales process, and forthcoming new business revenue
• Provided sales training / coaching to team manager and individual Sales
• Built team structure, recognized leadership potential, and supported career development through enhancing capabilities within the team
• Co-operated with mobile marketing team and succeeded in different Sales programs to Sales and retention team
• Planned and developed One2Free Taxi jobs dispatching application launch to Taxi market
• Opened a platform for a special mobile prefix 5477 reserve to the whole Taxi market
• Coordinated and implemented sales promotion activities to meet assigned sales target
• Formulated a Corporate staff employee team launches and captured the wave of iPhone.

• Managed different target segments including: Corporate acquisition Sales team / High revenue retention team / Corporate employee team and Taxi Market
• With total in charge of 10 Account Managers and 3 Temp staff
• Acquisition on premium accounts and maintain good relationship with existing customers
• Launched regularly on High ARPU program, kept ongoing monitor and review retention progress, as well as the Sales result and protected revenue
• Co-operated with Marketing team and formulated Corporate employee program, designed logistic flow, created inbound sales hotline, arranged roadshow, and led the team to success
• Built up and maintained an excellent relation with prospects and current accounts
• Yearly Business planning / Managed monthly / weekly sales forecast to General manager
• Proactively retained existing high spending customer base
• Coordinated and implemented sales promotion activities to meet assigned sales target
• Developed and instructed new Account Managers on solution and strategic selling
• Experience in Telecommunications equipment sales and the management of channel relationships
• Managed relationships and sales opportunities with customers.

• Guide and instruct team members to follow company policy, direction and proposition
• Develop strategic selling to expand market share and increase sales revenue
• Build up and maintain an excellent relation with prospect and current accounts
• Manage monthly / weekly sales outlook and reporting to senior management as well as Company Director
• Proactive retain existing customer base
• Co-ordinate and implement sales promotion activities to meet assigned sales target.
• Develop and instruct new Account Manager on solution and strategic selling.
• Experience in Telecommunications equipment sales and the management of channel relationships
• Manage relationships and sales opportunities with customer

Manage over 700 accounts with revenue of 8 million per month

Leading a team of 10 people with sales target met consistently

Highest acquisition rate and revenue growth in 2007 to 2008, approximate an increase in monthly revenue of 3 million

• Provided assistance to the Sales Manager in developing the sales team to achieve the required sales target and services standard
• Solicited potential Major/Corporate customers to provide total telecom solutions & achieved sales target
• Focused on customer retention to maintain steady portfolio monthly revenue
• Managed major accounts portfolio and provided the highest level of services
• Prepared proposals/tenders/Major accounts
• Handled major large corporate accounts
• Achieved sales target and revenue
• Responsible for both Mobile and Data solutions
• Maintained good customer relationship in existing and new accounts.

• Formulated and implemented strategies to increase the company's sales revenue
• Managed Sales Department of sales talents to promote IT products
• Found business opportunities and planned annual sales strategies
• Handled projects and monitored job progress smoothly
• Reported directly to Director
• Invited strategic business partners
• Maintained good customer and reseller relationships
• Negotiated prices and provided quotations
• Conducted marketing research
• Presented web-based products and services.

• Promoted a B2B portal site
• Collected members' registrations
• Established corporate homepages for clients
• Provided IT marketing advice to clients
• Maintained good customer relationships
• Presented products and services.

• Analyzed market opportunities
• Responsible for strategic planning, promotion, and marketing management process of the business, as well as sales activities
• Maintained good customer relationships
• Negotiated prices and provided quotations
• Presented products and services
• Assisted Team Manager to achieve sales goals and targets.

• Responsible for Marketing, software, Internet product, and services
• Designed company product brochures and handled company Account payable and Account Receivable
• Conducted telemarketing service with customers
• In charge of China dial-up customers and prepared demonstrations
• Followed up on customers' accounts
• Demonstrated products and services
• Negotiated prices and provided quotations
• Conducted marketing research
• Prepared documents and proposals
• Developed good relationships with business partners
• Provided after-sales services.