BHOJRAJ CHAUDHARY
Butwal
Summary
Proven leader with extensive experience at Genting Dream and Resort World Cruises, Viking Sky, adept in team leadership and inventory management. Excelled in enhancing customer satisfaction and staff performance through effective conflict resolution and training programs. Demonstrated excellence in service and operational efficiency, contributing to significant improvements in team morale and service delivery.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Galley Operational Steward Supervisor
Genting Dream and Resort World Cruises, Viking Sky
04.2017 - Current
- Coordinated daily operations of steward team to ensure high-quality service.
- Supervised and trained stewards, enhancing efficiency and effectiveness.
- Improved team morale by fostering positive work environment.
- Managed inventory of supplies, ensuring availability and reducing waste.
- Doing all kinds of paper work and making meeting with all kinds of planning.
- Enhanced customer satisfaction with prompt resolution of service issues.
- Developed staff schedules to optimize coverage and meet service demands.
- Implemented training programs for skill development and improved performance.
- Assisted in budget management for cost-effective operations.
- Conducted performance evaluations for team members, recognizing top performers while identifying areas requiring improvement or additional training opportunities.
Kitchen Steward/Cabin Crew Member
Star Cruises
12.2014 - 09.2017
- Washed utensils, cookware, dishes and trays.
- Enhanced kitchen efficiency by streamlining dishwashing and cleaning processes.
- Maintained high standards of cleanliness in the kitchen, resulting in improved health and safety inspections.
- Drained, stacked and dried items after washing.
Sales and Marketing Representative
Nita Enterprises Limited
03.2013 - 03.2014
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Developed customized sales presentations for key clients, resulting in increased business partnerships.
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
Cook Helper
Hotel Planet, Shankar Hotel
03.2011 - 08.2013
- Assisted cook in preparation of food by cutting, chopping and marinating meats, vegetables and garnishes.
- Cleaned and washed all utensils, preparation equipment cutting boards and counters.
- Maintained high standards of sanitation throughout the kitchen area through proper cleaning practices and routine inspections.
- Prepared custom orders for customers with dietary restrictions or allergies, ensuring their meals were safe for consumption.
Education
High School Diploma -
Commerce
Glorious English College01-2008
Skills
- Team Leadership
- Conflict resolution
- Performance management
- Staff coordination
- Schedule management
- Communication skills
- Customer satisfaction
- Problem solving
- Decision making
- Project planning
- Service excellence
- Inventory management
Certification
- For the occupation of Retail Salespersons, while there are not as many formal certifications or credentials compared to more regulated professions, there are still a number of certifications and memberships that can enhance a retail professional's qualifications and appeal to employers. Here is a list of relevant credentials, .
Languages
Hindi
Native or Bilingual
English
Full Professional
Timeline
Galley Operational Steward Supervisor
Genting Dream and Resort World Cruises, Viking Sky
04.2017 - Current
Kitchen Steward/Cabin Crew Member
Star Cruises
12.2014 - 09.2017
Sales and Marketing Representative
Nita Enterprises Limited
03.2013 - 03.2014
Cook Helper
Hotel Planet, Shankar Hotel
03.2011 - 08.2013
High School Diploma -
Commerce
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