Betty Cheuk
Summary
Experienced Executive Assistant offering comprehensive administrative support to upper-level teams. Proficient in managing calendars, preparing reports, and coordinating meetings. Demonstrates exceptional customer service, problem-solving, and communication skills. Adept at efficiently handling multiple tasks and prioritizing responsibilities to meet deadlines effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
The Health Centre at Richmond Hill MSC Inc.
01.2024 - 01.2025
- Managed and maintained the doctors' schedule.
- Answered over 30 telephone calls daily to schedule appointments, handle patient inquiries, offer office information, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Used online tools like Accuro and Medeo to schedule doctor visits and procedures appointments.
- Prepared and processed medical forms, reports, and correspondence.
- Restocked each medical room with an adequate supply of medications and supplies in preparation for patients.
Office Administrator
Centre for Neuropsychology and Emotional Wellness
01.2024 - 01.2025
- Scheduled and coordinated clinic appointments and sessions.
- Familiarized with the Jane App, the online platform for booking and clinical files.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Processed over 50 patient billing and insurance claims with direct billing & handled patient payments, and managed financial transactions each week.
- Oversaw office records and maintained strict document control.
- Received, recorded and filed medical payments by check, cash, and credit card.
Executive Assistant
The University of Hong Kong
09.2022 - 08.2023
- Maintained and monitored schedules for senior-level management and coordinated functions in an academic setting across multiple time zones and countries.
- Organized approximately 10 confirmation seminars each week for EdD candidates.
- Answered over 20 phone calls and email inquiries.
- Accessed Moodle, Canvas, Google Classroom, Google Drive, and other software to track, manage and analyze student's performance and learning progress.
Senior Teaching Lead
City University of Hong Kong
10.2020 - 09.2022
- Communicated and liaised with Professors, Project Managers and Associate Director on day-to-day operations.
- Coordinated Parent Education Workshops and communicated with different NGOs and Primary Schools.
- Supervised a team of 20 and managed the budget and logistics in the development of Summer Camp with massive media and news coverage.
Teaching Lead
City University of Hong Kong
08.2017 - 09.2020
- Assisted school teachers and taught in Parent Workshops with high levels of satisfaction indicated by parents in post-survey.
- Recruited and coached 100+ university students as teaching assistants with the 'Train the Trainers' program.
- Monitored work time, time off and leave records.
Behavioural Therapist
Kids Connect
04.2016 - 08.2017
- Practiced ABA and worked with children aged 3-8 and their caregivers.
- Drafted detailed educational plans and IEP for the client.
- Documented patient information through analyzing data, interview notes, and test results and identified and diagnosed nature of clients' problems.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Organized events for children, e.g. Halloween parties & field trips.
Education
Bachelor of Social Sciences
University of Hong Kong
01-2014
Certification
- Applied Jewelry Professional ™ Professional Development Diploma - Gemological Institute of America
Languages
Chinese (Cantonese)
Native language
English
Advanced
C1
Chinese (Mandarin)
Proficient
C2
Software
Microsoft Office (Word, Excel, PowerPoint, Access)
Google Drive and G Suite
Windows & macOS
Timeline
Medical Office Assistant
The Health Centre at Richmond Hill MSC Inc.
01.2024 - 01.2025
Office Administrator
Centre for Neuropsychology and Emotional Wellness
01.2024 - 01.2025
Executive Assistant
The University of Hong Kong
09.2022 - 08.2023
Senior Teaching Lead
City University of Hong Kong
10.2020 - 09.2022
Teaching Lead
City University of Hong Kong
08.2017 - 09.2020
Behavioural Therapist
Kids Connect
04.2016 - 08.2017
Bachelor of Social Sciences
University of Hong Kong
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