Bernadeth Duque
Taguig City,METRO MANILA
Summary
Accomplished finance leader driven by challenges, pursuing opportunities to apply exceptional organizational and innovative problem-solving abilities, enhancing teamwork and delivering impactful contributions to organizational success.
Overview
17
17
years of professional experience
Work History
Global Order To Cash Operations Manager
Capgemini Philippines Corp
11.2025 - Current
- Own and manage the full Order to Cash process, from order release through cash collection.
- Ensure seamless integration across Claims, Credit, AR, and Collections.
- Drive adherence to SLAs, policies, and internal control.
- Oversee end-to-end claims processing (intake, validation, approval, settlement).
- Reduce claims aging, rework, and disputes; improve hit rate.
- Partner with Commercial, Finance, and Functional teams to resolve root causes (e.g., IO, documentation, amendments).
- Lead collections strategy to improve cash recovery.
- Lead, coach, and develop O2C teams.
- Set clear priorities, accountability, and performance goals.
- Ensure strong controls, audit readiness, and compliance.
- Identify and lead process improvements, automation, and digital initiatives.
- Drive standardization and best practices across markets or teams.
Order Management Team Manager
Capgemini Philippines Corp
05.2022 - 10.2025
- Lead and manage the Order Management team to ensure efficient processing of customer orders from entry to delivery.
- Monitor daily operations to ensure compliance with service level agreements (SLAs), company policies, and customer requirements.
- Review and resolve escalated order issues, discrepancies, and delays.
- Implement process improvements to enhance accuracy, speed, and customer experience.
- Collaborate with internal stakeholders to align order management processes with business goals.
- Track and report key performance indicators (KPIs) such as order accuracy, cycle time, backlog, and fulfillment rates.
- Conduct regular team meetings, performance reviews, and training sessions to support team development.
- Ensure data integrity in order systems and support audits or compliance checks as needed.
- Act as a point of contact for complex customer inquiries related to order status, changes, or cancellations.
- Awards Received: Q1 and Q3 Top Performer Award, 2023 2023 Annual Best Team Manager, 2024 Best Project/Innovation Award, Q2 and Q4 2024 Top Performer, 2023 and 2024 3rd Place Global Awards, 2025 Annual Best Team Manager
Service Delivery Associate Manager
Accenture Inc.
Mandaluyong City
02.2018 - 08.2020
- Intercompany Global Lead (US, EMEA, ASIA).
- Ensure proper execution of processes by team. (Intercompany Operation, Invoice Processing and Payments Team).
- Ensure that all the client responsibilities occur in accordance with the statement of work and service level agreement with client(s).
- Anticipate, identify, and assess complex issues/problems.
- Review and approve complex reports/information which might have financial impact if not timely and accurately prepared.
- Identify, document, and review opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness and efficiency; execute implementation of improvements.
Service Delivery Operations Specialist
Accenture, Inc.
Quezon City
03.2015 - 01.2018
- Accounts Payable Senior Supervisor (US and EMEA).
- Directs supervision of day-to-day activity of team leads providing accounting and processing services for a client's business line or significant activity with emphasis on accurate and timely recording of transactions and contract administration.
- Ensures that all invoices are paid according to company terms and time critical invoices are processed.
- Ensures all vendor accounts are set-up as required.
- Monitors statistics from processing and reviewing teams; ensure that productivity and quality targets are being achieved.
- Acts as an escalation point for all Accounts Payable related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again.
- Actively seeks opportunities for Continuous Improvement initiatives.
- Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere.
Service Delivery Operations Senior Analyst
Accenture, Inc.
Quezon City
02.2013 - 02.2015
- Accounts Payable Jr Team Lead (US).
- Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team.
- Responsibility for activities assigned by the Service Associate Delivery Manager.
- Ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality).
- Oversees management of Invoice Exceptions Handling, verifying error and perform resolution, act as liaison to the client.
- Oversees production of resolved issues, posted invoices, daily reports and monthly reports. Develops good client relationships and good relations with the colleagues.
- March 2013 – KT training in Bangalore, India - Successful knowledge transfer training on both Indexing and Utility Exceptions process, back-up for other Exceptions process - Created Desktop Procedures for both process. - Trained the Indexing team -12 members, all were new hires; Utility Exception Analyst -5 tenured employees (including back up).
General Accounting Ops Practitioner
Accenture, Inc.
Quezon City
01.2012 - 01.2013
- Record to Report Junior Team Lead.
- Execute activities assigned by the General Accounting Lead/ Supervisor.
- Act as team Lead in the latter's absence.
- Responsible for completion of routine and specific tasks in behalf of the client in relation to General Accounting.
- Processing of journal entries.
- Execution of month/quarter/year or any other reporting period end activities.
- Work to comply with agreed service levels and any other applicable performance metrics.
- Development and maintenance of documentation on projects and team assignments.
- Special projects as requested by the management team.
- Work with other team members to improve existing processes by improving quality or efficiency.
Transaction Processing Representative
Accenture Inc.
Quezon City
11.2009 - 12.2011
- Travel & Expense Exception Analyst.
- Run reports in the PS to check the current status all outstanding expenses.
- Make reports (breakdown of all paid and outstanding).
- Communicate to the individual employees all issues regarding their expenses.
- Monitor resolutions of expenses.
- Processed/ Approved all resolved exceptions.
- Audit all T&E if status are change from pending to approved and from submitted to approved.
- Answers inquiries/ calls from the client forwarded by the Help desk.
- Assess and resolve non-standard and standard issues or problems.
- Assist / handle related tasks that may be assigned from time to time such as Aging Reports.
Education
Bachelor of Science - Accountancy
Technological Institute of the Philippines
Quiapo, Manila04-2002
Vocational Courses - Basic Computer, Bookkeeping, Electronics, Dressmaking, Stenography
The Sisters of Mary School
Sta. Mesa, Manila03-1998
Skills
- Accounts Payable E2E Process
- Service Delivery
- Operations Management
- Accounts Receivable Process
- Accounts Payable Process
- Intercompany Process
- Travel and Expense
- Problem-solving skills
- Leadership skills
Timeline
Global Order To Cash Operations Manager
Capgemini Philippines Corp
11.2025 - Current
Order Management Team Manager
Capgemini Philippines Corp
05.2022 - 10.2025
Service Delivery Associate Manager
Accenture Inc.
02.2018 - 08.2020
Service Delivery Operations Specialist
Accenture, Inc.
03.2015 - 01.2018
Service Delivery Operations Senior Analyst
Accenture, Inc.
02.2013 - 02.2015
General Accounting Ops Practitioner
Accenture, Inc.
01.2012 - 01.2013
Transaction Processing Representative
Accenture Inc.
11.2009 - 12.2011
Bachelor of Science - Accountancy
Technological Institute of the Philippines
Vocational Courses - Basic Computer, Bookkeeping, Electronics, Dressmaking, Stenography
The Sisters of Mary School