Summary
Overview
Work History
Education
Certification
Timeline
Generic

BENSON MU

System Analyst
Flat D, 18/F, Block 3, Ocean Shores, Tseung Kwan O, Hong Kong

Summary

Rational System Analyst with 5 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs.

Overview

12
12
years of professional experience
8
8
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Contract System Analyst (CIMS2)

IT People Limited
01.2020 - Current
  • Mentored junior developers, fostering a supportive learning environment for skill development and growth.
  • Assessed project feasibility, conducting thorough risk assessments to mitigate potential issues during development stages.
  • Streamlined code review processes through effective communication and constructive feedback, resulting in improved code quality.
  • Assessed business requirements to create focused solutions.
  • Collaborated with Health Informatics (HI) to define and clarify user requirements.
  • Analyzed business requirements and designed relational databases using Oracle 12g.
  • Performed regression and system-level testing to verify software quality prior to release.
  • Developed strong partnerships with key vendors, fostering a collaborative environment for mutual success.
  • Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
  • Assisted project managers in creating project timelines through careful analysis of task dependencies and resource constraints within system development initiatives.

Contract Analyst Programmer (CIMS1 & CIMS2)

Speedy Group Corp. Limited
06.2019 - 01.2020
  • Collaborated with stakeholders to define and clarify user requirements.
  • Collaborated with cross-functional teams to drive successful project completion and client satisfaction.
  • Analyzed business requirements and designed relational databases using Oracle 11g and 12g.
  • Performed regression and system-level testing to verify software quality prior to release.
  • Gathered valuable user feedback by conducting usability tests on prototypes leading to enhanced end-user experience.
  • Worked with third-party vendor support to address product-related issues.

Contract Analyst Programmer (CIMS1)

EDPS Systems Limited
08.2017 - 06.2019
  • Developed custom web applications tailored to specific client needs.
  • Worked closely with clients to establish specifications and system designs.
  • Designed relational databases using Oracle 11g.
  • Built databases and table structures for web applications.
  • Performed regression and system-level testing to verify software quality prior to release.
  • Documented system design in System Manual.
  • Documented system functionability and way to use in User Manual.

Programmer

Hospital Authority
08.2015 - 06.2017
  • Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
  • Increased user satisfaction by providing comprehensive IT support.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.

Sofeware Developer (TIS)

PCCW Solutions Limited
08.2014 - 08.2015
  • Developed custom web applications tailored to specific client needs.
  • Contributed to centralized GIS portal and ArcGIS database, correctly inputting data.
  • Built databases and table structures for web applications.
  • Documented system design in System Manual.
  • Documented system functionability and way to use in User Manual.
  • Defined and identified test cases for new application development.
  • Carried out tests to identify, report and repair bugs and glitches.
  • Participated in disaster recovery exercises.

Graduated Trainee (TIS)

PCCW Solutions Limited
08.2012 - 08.2014
  • Learned new materials, processes, and programs quickly.
  • Participated in on-the-job training, working closely with supervisors and coworkers.
  • Interacted with customers under supervision to support operational objectives.
  • Created visual presentations of topographical characteristics using ArcGIS.
  • Debugged system issues, leading to more stable product.
  • Carried out tests to identify, report and repair bugs and glitches.

Education

Bachelor of Science - Geomatics (Geo-Inform Tech)

The Hong Kong Polytechnic University
09.2008 - 06.2012

Associate of Science - Computing

The Hong Kong Polytechnic University
09.2008 - 06.2012

Certification

Language Proficiency Assessment for Teacher (Mandarin)

Timeline

Contract System Analyst (CIMS2)

IT People Limited
01.2020 - Current

Contract Analyst Programmer (CIMS1 & CIMS2)

Speedy Group Corp. Limited
06.2019 - 01.2020

Contract Analyst Programmer (CIMS1)

EDPS Systems Limited
08.2017 - 06.2019

Programmer

Hospital Authority
08.2015 - 06.2017

Sofeware Developer (TIS)

PCCW Solutions Limited
08.2014 - 08.2015

Graduated Trainee (TIS)

PCCW Solutions Limited
08.2012 - 08.2014

Language Proficiency Assessment for Teacher (Mandarin)

05-2012

Bachelor of Science - Geomatics (Geo-Inform Tech)

The Hong Kong Polytechnic University
09.2008 - 06.2012

Associate of Science - Computing

The Hong Kong Polytechnic University
09.2008 - 06.2012

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BENSON MUSystem Analyst