Bellia Lin
Customer Service Officer
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Senior Customer Service Officer
ARROW/COMPONENTS AGENT LIMITED
04.2014 - Current
- Managed key customer accounts, ensuring high satisfaction and retention through personalized service
- Processed and coordinated customer orders, aligning with individual demands for timely deliveries
- Diligently followed up on shipments, backlogs, and rescheduling to maintain service quality and efficiency
- Delivered exceptional customer service, resolving inquiries and issues
- Assisted the Superior/ Manager to prepare training materials to help on training team members
- Communication with sales team to ensure to provide better service to customer
Sales Assistant
HI-HONE ENTERPRISES LIMITED
03.2012 - 03.2014
- Follow up all orders and shipment for sales team, to make sure all shipment to be arranged on time
- Supported the finance department by verifying transaction records and resolving discrepancies in accounts.
- Fielded customer questions to share information about products and availability.
Education
Associate Degree - Business English
Guangdong Songshan Polytechnic
Guang Dong 04.2001 -
Skills
Customer follow-up
Complaint handling
Customer satisfaction
Problem resolution
Fluent Cantonese ，Mandarin and English
Excel in Microsoft Office
2019 ,One of the winners of the Greater China President’s Club award
2023,Outstanding Staff Award-CS team
Timeline
Senior Customer Service Officer
ARROW/COMPONENTS AGENT LIMITED
04.2014 - Current
Sales Assistant
HI-HONE ENTERPRISES LIMITED
03.2012 - 03.2014
Associate Degree - Business English
Guangdong Songshan Polytechnic
04.2001 -