Yuen Yue Chau
Flat 2501, Block D, Luk Yeung Sun Chuen, Tsuen Wan
Summary
An experienced HR & Admin Officer seeking for next role which will enable personal and professional growth. With my HR degree in the university, I would like to pursue my HR career. With strong attention to detail I completed every task with speed and accuracy. I pride myself in having a nice, approachable personality with excellent communication skills and can build up good relationship with colleagues easily. I would describe myself as a calm person also a problem solver.
Overview
14
14
years of professional experience
Work History
HR & Admin Officer
AT Global Services Limited
11.2022 - Current
- Payroll Calculations for 150 - 200 Local employee on monthly basis in accordance with employment ordinance, prepare MPF submission using Alpha system and execute autopay using e-banking system;
- MPF and Group Medical enrolment for onboarding employee;
- Update leave records for all local employee;
- Support Visa applications for employee;
- Be the reviewer for the payroll calculations for PRC, SEA (Philippines, Thailand, Vietnam, Malaysia, Taiwan, Korea, India and Indonesia), Mexico and South Africa;
- Prepare and checking all employee P-file to ensure up to date;
- Prepare documents for Hong Kong and UAE audit;
- Prepare attendance record on monthly basis;
- Coordinate with Department Head for Probation review for staff and prepare confirmation of successful probation letter;
- Assist for UAT for SAP success factor HR system;
- Prepare Final Payment and assist with Offboarding - conduct exit interview.
HR & Admin Officer
Rakuten Securities Hong Kong Limited
01.2019 - 10.2022
- Assist with recruitment for example, arranged interviews with candidates and Department Heads and prepare offer confirmation, employment contract
- Coordinate with HR manager for onboarding of new joiners and induction session.
- Prepare all the onboarding documents for example MPF, Group Medical, Life Insurance, Taxation IR56E for new joiners
- Prepare all the offboarding documents, IR56F, final payment, reference letters and terminate Group Medical and Life Insurance for leaver
- Monthly Payroll calculations
- Regulatory Update and assist to review and update Employee Handbook
- Coordinate Employee Engagement activities, Annual Christmas party and Monthly Birthday Party.
- Coordinate Asakai weekly and become MC of the Asakai meeting.
- Troubleshoot any issues with HR system and maintained accurate Attendance Record.
- Ensure Safety and Health environment in office and to maintain good communication between colleagues and management.
- Vendor sourcing with any ad hoc projects.
- Manage office supplies and the inventory to align with the budget
- Liaise between multiple business divisions to improve communications.
- Implement new performance review procedures that gained support and full compliance from employees.
- Monitor the maintenance in office and office monthly cleaning.
Case Administrator
National Probation Service
05.2018 - 11.2018
- Process the Home Curfew Detention request for the offender submitted by Prisons
- Match the offender's personal details on the Home Curfew Detention form with the National Delius database
- Log the offender's personal details and the Home Curfew Detention information on the spreadsheet
- Communicate with the Prisons and national probation office via email
- Call court occasionally to confirm offender's details on National Delius
Office Assistant
Lisa's Law Solicitors
04.2018 - 04.2018
- Answered and quickly redirected up to 100 calls per day.
- Used Osprey to search client's database and to direct clients to appropriate person
- Opened and properly distributed incoming post
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
Administrative Assistant
Esquel Apparel Limited
12.2017 - 02.2018
- Processed 30-40 invoices per month using Esker software.
- Served as corporate liaison between the Finance, IT departments in Hong Kong and China.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
Tour Operation Assistant
The Travel Corporation
02.2017 - 12.2017
- Arranged sightseeing tour, restaurants, coaches and guides in UK and Europe for the groups coming over from Asia
- Assisted with any amendment on the tour itinerary as per client's request.
- Communicated with tour leader by text message one day before arrival for the coach company, driver details and pick up time
- Assisted tour coordinator, managing director with any ad hoc duties
Receptionist/ Personal Assistant
David Tang & Co Solicitors
06.2012 - 01.2017
- Answered and quickly redirected up to 90 calls per day within 3 rings.
- Diary Management
- Filing and Archive
- Assisted colleague or solicitor with prepared court bundles
- Attended to court, home office, foreign office and embassy to hand delivered documents
- Replied to client's enquiries over the phone and email
- Copy typing and format legal documents
- Kept reception area clean and neat to give visitors positive first impression.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Distribution Assistant
Net-A-Porter
10.2011 - 02.2012
- Picked item in and around the warehouse.
- Packing luxury items to a high standard.
- Checking quality of goods are to the Company standards.
Volunteer HR Clerk
Museum Sheffield
06.2010 - 06.2011
- Audited and updated personal files.
- Produced training and evaluation forms
- Maintained holiday and sickness records
- Assisted fundraising department data entry of the donation data into Raiser Edge software
Education
IAB - Payroll
Hillsborough College
Sheffield2011
Bachelor of Arts - Human Resource Management and Business Management
Keele University
Keele2009
Advance Diploma - Business Administration
Sacred Heart Canossian College Of Commerce
Hong Kong2006
HKCEE - Arts
DMHC Siu Ming Catholic Secondary School
Hong Kong2004
Skills
- Book Keeping and Accounting (Level 2)
- Text Production (Level 2), Chinese word processing
- Microsoft Excel certified
- Built up interpersonal skills by meeting and greeting clients
- Filing and data archiving
- Language skills-Fluent in Cantonese and English Intermediate in Mandarin
- 55-60 WPM typing speed
- SMAS HR system
- Professional phone etiquette
- Customer service-orientated
- Verbal and written communication skills
Accomplishments
- Improved communication skills by briefing new joiners and employees during induction.
- Resolved colleagues and clients issues by Maximize Customer satisfaction.
- Successfully coordinated and became MC of 120 Asakai meetings on weekly basis which improved my presentation and communication skills.
- Multi-tasking skills to completed multi-phone lines, legal documents/bundles while meet and greet clients
Personal information
- Date of Birth: 27/08/1986
- Nationality: British
Hobbies
In my spare time I enjoy socialising
and spending time with friends and family.
References
Anne Dalipe -Lisa's Law Solicitors-Legal Practice Manager-a.dalipe@lisaslaw.co.uk
David Tang- David Tang & Co Solicitors-Solicitor-david@davidtang.co.uk
David Tang- David Tang & Co Solicitors-Solicitor-david@davidtang.co.uk
Timeline
HR & Admin Officer
AT Global Services Limited
11.2022 - Current
HR & Admin Officer
Rakuten Securities Hong Kong Limited
01.2019 - 10.2022
Case Administrator
National Probation Service
05.2018 - 11.2018
Office Assistant
Lisa's Law Solicitors
04.2018 - 04.2018
Administrative Assistant
Esquel Apparel Limited
12.2017 - 02.2018
Tour Operation Assistant
The Travel Corporation
02.2017 - 12.2017
Receptionist/ Personal Assistant
David Tang & Co Solicitors
06.2012 - 01.2017
Distribution Assistant
Net-A-Porter
10.2011 - 02.2012
Volunteer HR Clerk
Museum Sheffield
06.2010 - 06.2011
IAB - Payroll
Hillsborough College
Bachelor of Arts - Human Resource Management and Business Management
Keele University
Advance Diploma - Business Administration
Sacred Heart Canossian College Of Commerce
HKCEE - Arts
DMHC Siu Ming Catholic Secondary School
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